Front Desk Clerk | COL

HomeRise; San Francisco (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life & disability insurance

FSA for childcare/medical

403(b) with employer match

Education Benefit with paid time off

PTO 2–3 weeks

14 paid holidays + birthday floating

Employee Referral Program

HERO Award

Sabbatical after 5 years

Job summary

HomeRise is seeking a Front Desk Clerk for Jazzie Collins Apartments in San Francisco. You will be the first point of contact for residents and visitors, enforce building policies, and maintain security and logs.

The position runs 4 PM–12 AM, Tuesday through Saturday, and is under the SEIU 1021 collective bargaining agreement. Pay is $25.13 per hour with full-time benefits and growth opportunities.

Qualifications

• High School diploma or GED required; willingness to learn.
• Professional, courteous conduct under pressure.
• Organized with attention to detail and teamwork.
• Ability to communicate with diverse residents and guests.
• Spanish bilingual is a strong plus; background in homelessness recovery is helpful.

Responsibilities

• Enforce building rules and policies; provide welcoming environment.
• Monitor daily activities and maintain building security.
• Screen visitors and maintain logs and incident reports.
• Assist residents with work orders, incident reports, and complaints.
• Support administrative tasks for Building Manager.

Skills

Communication

De-escalation

Conflict resolution

Teamwork

Customer service

Calm under pressure

Bilingual Spanish

Education

High School diploma or GED

Tools

Word processing

Databases

Job description

UNION | JOB DESCRIPTION

FRONT DESK CLERK | JAZZIE COLLINS APARTMENTS | SWING

Pay Rate: $25.13 per hour

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

• 100% employer-paid employee healthcare options (Kaiser or Sutter)
• dental
• vision
• life & disability insurance
• FSA for childcare, medical and commuter expenses
• a 403(b) retirement investment plan with employer match
• Employee Assistance Program
• paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off
• PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service)
• 14 paid holidays with one floating day for your birthday, and of course, sick time accrual
• Employee Referral Program
• our HERO Award recognizing outstanding performance in the line of duty
• sabbatical leave after 5 years of service

POSITION OVERVIEW

The Front Desk Clerk is the gatekeeper to the Residences - enforcing HomeRise policies to ensure safe, decent housing for our residents. Front Desk Clerks monitor daily building activities, provide 24-hour security, and respond to building and resident emergencies. As the first point of contact for visitors to our properties, Front Desk Clerks are required to exhibit professional, courteous and respectful conduct to residents and building guests, enforcing property rules while creating a welcoming environment. The position is supervised by an Assistant Site Manager or Site Manager.

ESSENTIAL FUNCTIONS

• Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook and HomeRise House Rules.
• Follow new and revised procedures as developed and distributed.
• Monitor daily common area activities of building residents and guests.
• Maintain building security.
• Screen all visitors to the building.
• Maintain complete and accurate building logs, records, journals-Visitor Log, Overnight Log, Daily Log, etc.
• Respond to building emergencies in compliance with the Property Management manual.
• Treat residents with respect and dignity-showing courteous behavior and patience.
• Assist residents in completing work orders, incident reports and complaints.
• Assist the Building Manager with administrative tasks as directed.
• Maintain a clean and presentable work area, building entry and lobby.
• Accurately complete incident reports and complaints.Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule.
• 45-minute meal period will be an "on duty" paid meal period.
• Other duties as assigned.

QUALIFICATIONS

• High School diploma or GED required.
• Willingness to learn and follow directions.
• Good-humored, courteous, and professional, even under pressure.
• Organized, with attention to detail.
• Ability to remain calm and responsible during emergencies.
• An understanding of and ability to communicate with diverse types of people.
• Ability to be a part of a team.
• Commitment to helping formerly homeless people to regain and maintain their independence.
• Applicants are encouraged to learn basic computer word processing and databases, etc.
• Ability to appropriately respond to and resolve conflict. Applicants with de-escalation and conflict resolution training recognized.
• An understanding of and experience working with issues of homelessness and recovery issues.
• HomeRise Training Institute / Desk Clerk Training Program successful participant a strong plus.
• Bilingual/Spanish a strong plus.
• Valid phone number required.

POSITION DETAILS

• Location: Parking lot, 53 Colton St, San Francisco, CA 94103
• Status: Full-Time / Non-Exempt
• Pay Rate: $25.13 per hour
• Schedule Hours: 4 PM – 12 AM | TUE through SAT
• Union: This position is under the collective bargaining agreement with SEIU 1021
• Reports to: Assistant Site Manager and/or Site Manager

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.