Front Desk Clerk

Del Monte Hotel Management LLC in; Providence (RI); On-site; USD 45,847,000 - 46,563,000; Full time

Benefits offered by this job

Comprehensive benefit packages for all

Hotel room discounts

Discounts on food and beverages

Professional development and career-av

Job summary

DelMonte Hotel Group in Providence, RI is seeking a Front Desk Clerk to deliver welcoming guest services and ensure a smooth check-in and check-out experience. You will greet guests, handle reservations, post charges, and provide information about local services.

The role offers hourly compensation of $16.00–$16.25, comprehensive benefits for full-time associates, hotel room discounts, and opportunities for professional development and advancement in a hospitality-leading company.

Qualifications

• 1–3 months related experience or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills.
• Excellent customer service and communication abilities.
• Ability to multi-task in a fast-paced environment.
• Availability to work a flexible schedule and maintain valid driver's license.

Responsibilities

• Greet, register, and assign rooms to guests.
• Post charges, compute bills, collect payment, and make change.
• Make and confirm reservations and handle mail/messages.
• Perform check-out services and manage shifts with cash drops.
• Maintain lobby, front entrance, and surrounding areas.
• Provide hotel information and directions to guests.
• Schedule shuttle runs and provide safe transportation where applicable.
• Assist with continental breakfast and daily housekeeping tasks at Fairfield Inn locations.

Skills

Customer service

Communication

Multi-tasking

Time management

Organizational skills

Cash handling

Flexibility

Teamwork

Education

High school diploma or GED

Tools

POS system

Computer basics/MS Office

Job description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.

Job Responsibilities

As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).

Job Requirements

We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver's License from the state which you reside with no major violations.

As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $16.00 - $16.25 per hour
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.