Front Desk Clerk

Hanger Inc; La Crosse (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

8 Paid Holidays & floating holidays

PTO including vacation & sick time

Medical, dental, and vision benefits

401k Savings and Retirement Plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger Inc. is seeking a front office coordinator to ensure a seamless client and partner experience. You will collect and maintain customer information, comply with laws and policies, and support receptionist duties with professional, responsive service.

The role emphasizes accurate record keeping, scheduling, and maintaining confidentiality while assisting with follow-up and quality assurance initiatives.

Qualifications

• High school diploma or equivalent required.
• Be at minimum a good fit as measured by Talent Sorter assessment.
• Less than one year of customer service or admin experience preferred.
• Receptionist/front office experience beneficial.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Deliver high-quality customer service to clients, staff, and partners.
• Maintain accurate and complete customer records per policy.
• Protect privacy, security, and confidentiality of information.
• Assist with customer follow-up activities as directed.
• Support quality assurance and customer satisfaction initiatives.
• Enter and maintain customer information and related docs accurately.
• Manage multiple phone lines and communication channels.
• Prepare clear, concise written documentation.
• Organize and file records per guidelines.
• Coordinate schedules and appointments for efficient workflow.

Skills

Customer service

Phone etiquette

Record keeping

Privacy compliance

Written communication

Education

High school diploma or equivalent

Tools

Windows-based software

Microsoft Office

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

In this role, you'll play a pivotal role in ensuring a seamless experience for clients, patients, fellow employees, and external business partners through the coordination and administration of front office operations. Accurately collect and maintain customer information while ensuring compliance with applicable laws, regulations, company policies, and compliance programs. Foster positive relationships with customers and business partners through professional, responsive support.

Your Impact

• Deliver the highest level of customer service to clients, fellow employees, and external business partners.
• Maintain accurate and complete customer records in accordance with company policies and procedures.
• Ensure the privacy, security, and confidentiality of customer information.
• Assist with customer follow-up activities as directed.
• Support quality assurance initiatives and customer satisfaction efforts as needed.
• Enter and maintain customer information and related documentation accurately and efficiently.
• Effectively manage multiple phone lines and communication channels.
• Prepare and maintain written documentation that is clear, concise, and accurate.
• Organize and file customer records and other documentation according to established guidelines.
• Coordinate schedules and appointments to ensure appropriate coverage and efficient workflow.

Minimum Qualifications

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

Competitive Compensation Packages

• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis