Front Desk Clerk

Concord Hospitality Brand; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision benefits

Life insurance

Disability insurance

401(k)

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Brand in Durham, NC, is seeking a Front Desk Clerk to greet guests, check in/out, and deliver warm, efficient service. You will handle reservations, payments, and inquiries with professionalism and accuracy.

This role emphasizes strong communication, problem-solving, teamwork, and brand-aligned hospitality. You will know hotel programs and offers, respond to calls and requests, and uphold safety procedures while creating a memorable guest experience.

Qualifications

• Customer service mindset and guest-focused approach.
• Strong verbal and written communication skills.
• Ability to resolve guest concerns promptly and professionally.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Post guest charges and process payments; follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of hotel brand programs and special offers.
• Communicate guest comments and concerns to relevant departments.
• Respond quickly to calls, lobby visits, and requests for front desk assistance.
• Follow hotel safety and emergency procedures.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Job description

The Front Desk Clerk delivers exceptional guest service by providing a warm, welcoming, and efficient check-in and check-out experience. They demonstrate strong communication and problem-solving skills while maintaining professionalism and accuracy in handling reservations, payments, and guest inquiries. The Front Desk Clerk ensures that every guest interaction reflects the hotel’s commitment to hospitality, brand standards, and operational excellence. Through teamwork, attention to detail, and a service-oriented attitude, they contribute to creating a positive and memorable guest experience.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.