Front Desk Butler

Davidson Hospitality Group; Spokane (WA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

The Louie, A Davenport Hotel in downtown Spokane is seeking a Front Desk Agent to welcome guests, check them in/out, and provide local recommendations. This role requires excellent communication, cash handling experience, and a friendly, energetic approach to hospitality.

You'll work in a fast-paced environment, coordinate with other departments, handle reservations, and help ensure every guest has a memorable stay at this iconic luxury property managed by Davidson Hospitality Group.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service preferred.
• Knowledge of hotel or resort operations a plus.

Responsibilities

• Greet and welcome guests at the front desk.
• Efficiently handle check-in and check-out procedures.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in reservations and answering calls.

Skills

Cash handling

Exceptional communication

Very good computer skills

Multitasking

Customer service

Problem-solving

Flexible hours

Fast-paced environment

Education

High school diploma or equivalent

Job description

Property Description

The Louie, A Davenport Hotel is a prestigious luxury hotel located in downtown Spokane, WA, offering an unparalleled work environment for those seeking a rewarding career in hospitality. As a job applicant, joining the team at The Louie, A Davenport Hotel means being part of an iconic property known for its opulent design, exceptional service, and historic significance. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and prestigious career path.The Louie, A Davenport Hotel is dedicated to creating a culture that values excellence, professionalism, and extraordinary guest experiences. Employees can expect to work in a sophisticated and elegant environment, where they can showcase their skills, grow their career, and be part of a team that delivers unparalleled service to guests. Joining the team at The Louie, A Davenport Hotel presents a unique opportunity to be part of a legendary hotel that is synonymous with luxury and hospitality in Spokane.

Overview

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment.

Qualifications

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

Salary Range

USD 17.50 - USD 17.50 /Hr.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.