Front Desk & Building Security Lead

Chinatown Community Development Center; San Francisco (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

The Chinatown Community Development Center seeks a Lead Desk Clerk to maintain building safety and facilitate front desk operations. You will supervise desk clerks, assist the Property Manager, and coordinate with staff during peak hours.

Expect daily incident reporting and strict adherence to policies to ensure a secure, welcoming environment for tenants and visitors. Strong customer service, clear written communication, and the ability to stay calm under pressure are essential in this role.

Qualifications

• Familiar with basic computer applications (Outlook, Word, Excel).
• Ability to document factual incidents in clear, objective written reports.
• Ability to work with people from diverse social, economic, and ethnic backgrounds.
• Excellent interpersonal skills.

Responsibilities

• Provide day-to-day guidance and operational oversight to desk clerks during assigned shifts.
• Ensure compliance with Property Management Policies and House Rules.
• Review daily logs and incident reports for accuracy and completeness.
• Monitor exits via surveillance and foot patrol during shift.
• Call 911 or non-emergency police per protocol as needed and report emergencies.
• Collaborate on implementing security measures and front desk improvements.

Skills

Customer service

Communication

Problem solving

Calm under pressure

Diversity sensitivity

Time management

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

The Chinatown Community Development Center seeks a Lead Desk Clerk to maintain building safety and facilitate front desk operations. You will supervise desk clerks, assist the Property Manager, and coordinate with staff during peak hours.

Expect daily incident reporting and strict adherence to policies to ensure a secure, welcoming environment for tenants and visitors. Strong customer service, clear written communication, and the ability to stay calm under pressure are essential in this role.