Front Desk Attendant

Vantage Credit Union; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Vantage Credit Union in the United States is seeking a Branch Support Associate to deliver outstanding member experiences. You will greet members, handle everyday account and loan inquiries, process transactions, and support growth through referrals and personalized solutions.

As a key member of the branch team, you will balance daily operations, assist with scheduling, manage onboarding plans for new members, and ensure compliance while maintaining confidentiality and brand standards.

Qualifications

• Time management to handle high volumes while maintaining service standards.
• Interpersonal skills to build relationships and meet member needs.
• Strong accuracy and attention to detail in transactions and record-keeping.
• Clear, professional communication in person and written form.
• Dependability and integrity in branch operations and confidentiality.
• Technical proficiency with banking software and systems.

Responsibilities

• Meet individual performance goals and contribute to branch and credit union goals.
• Build rapport with members to identify needs and offer personalized solutions.
• Support members with account/loan inquiries and routine transactions; process fraud forms, wires, instant cards, closures.
• Assign new applications and referrals; create onboarding plans for new members.
• Handle cash advances, coin operations, and PTM issues as primary contact.
• Use cash recycler and perform routine member transactions.
• Assist with systems testing as required.
• Complete branch tasks: inspections, vault balancing, end-of-day balancing, alarm testing, audits.
• Order branch supplies within budget; coordinate scheduling and staffing.
• Assist branch management with opening/closing, security checks and compliance.

Skills

Time Management

Interpersonal Skills

Accuracy

Communication

Dependability

Technical

Education

Some college education desirable

Tools

Banking Software

Job description

JOB FUNCTIONS

- Proactively and successfully meet individual performance goals while contributing to branch and credit union goal. Leverage member engagement strategies to build meaningful relationships, identify needs, and deliver personalized solutions. Actively support membership growth through referrals and community-based business development. Recommend and refer cross-sell opportunities to enhance member value and loyalty.

- Create a welcoming and engaging environment by warmly greeting all individuals upon arrival and expressing appreciation as they depart. Use these interactions as opportunities to build rapport, reinforce our brand promise, and identify potential member needs. Ensure public areas reflect our brand image and are consistently stocked and maintained to support a positive member experience.

- Support members with a wide range of account and loan inquiries, including but not limited to completing fraud forms, processing wire transfers, issuing instant cards, and closing accounts. Ensure efficient and accurate service to maintain smooth branch operations and a positive member experience.

- Assign new loan applications, deposit applications, and member referrals to appropriate team members, ensuring timely and effective follow-up. Develop and implement personalized onboarding action plans to support new members in their financial journey

- Responsible for performing cash advances, bond cashing, coin machine usage and transactions, and PTM related issues as the primary point of contact.

- Utilize the cash recycler to meet member needs and perform routine member transactions as needed.

- Assist with completing systems testing as required

- Complete daily and monthly tasks such as the branch inspection log, vault balancing, end of day branch balancing, instant issue balancing, alarm testing, branch audits.

- Order monthly branch supplies to ensure adequate inventory of materials and resources within budget guidelines.

- Coordinate branch scheduling, including appointment setting, walk-in member flow, and staff coverage for lunches, vacations, and PTO. Maintain and update the branch calendar to ensure optimal staffing and seamless daily operations. Utilize an appointment scheduling tool to streamline scheduling processes and support leadership with calendar management, enhancing team efficiency and the overall member experience.

- Assist branch management with opening and closing the building, ensuring the secure and timely opening and closing of the branch/building, following established procedures to maintain safety and operational readiness. Perform daily security checks and secure all access points at the end of the day.

- Comply with credit union policies and government regulations by securely maintaining member information and records, coordinating efforts with audit, retail operations, compliance, credit resolutions, centralized lending, and quality assurance. Always maintain confidentiality.

- Performs other tasks as assigned.

Qualifications

KNOWLEDGE

- Possesses ability for independent thinking that allows for identification of problems and corresponding solutions. Develops and executes action plans where needed.

- Possesses a thorough knowledge of credit union operations, including loan and deposit products and departmental operations.

- Keeps current with industry trends and changes in regulations.

- Sensitive to the credit union philosophy, understands the difference between a credit union and a bank, and works with members based on their individual needs.

SKILLS

- Time Management – Has the ability to process a large volume of work while maintaining member service standards. Possesses good ability to organize work, plan activities, prioritize tasks and meet deadlines/standards for work assigned. Must be flexible and have a strong ability to adapt to changing situations.

- Interpersonal Skills – Interacts professionally and positively with others, cultivating positive relationships that further the goals of the credit union and meet member needs. Uses tact and diplomacy in difficult situations, approaching conflicts from a positive angle and striving to find a win-win solution by using sound negotiating skills. Works well with other team members to achieve group cohesiveness and objectives.

- Accuracy – Performs tasks correctly and efficiently. Keeps teller drawer and vault within balance. Has strong attention to detail.

- Communication – Expresses self honestly, positively, and professionally in both oral and written communication. Speaks correctly and uses correct grammar and spelling in all communications.

- Dependability – Possesses strong sense of ownership and responsibility for branchs operations. Displays integrity and high moral responsibility.

- Technical – Displays a solid analytical ability, with the ability to be direct and ask discerning questions. Has a strong understanding of the various programs/software used in their position.

EDUCATION AND EXPERIENCE

- Incumbent should possess at least one year of experience in a sales or service position. At least one year of experience in a financial institution is preferred. Some college education is desirable.

- Attendance of credit union industry seminars, workshops and conventions may be required. Ongoing professional development is expected.

PHYSICAL REQUIREMENTS

The position requires the following physical activities within varying environmental conditions:

- Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time.

- Occasional travel or moving from one office location to another or from one department to another at the headquarters building.

- Occasional lifting, moving, or adjusting objects up to 20 pounds.

- Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device.

- Work will be in a commercially reasonable temperature-controlled environment.

- Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.