Front Desk Attendant

Mountainside Fitness; Surprise (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Mountainside Fitness is seeking a Front Desk Attendant to greet members, manage check-ins, and provide friendly customer service at the front desk. The role includes maintaining towels, assisting with equipment usage, and scheduling appointments as needed.

The position requires reliability, basic math and office skills, and the ability to perform cleaning tasks. CPR certification within 30 days is required and supported by the company. This is an on-site role at the Surprise location.

Qualifications

• Must be at least 18 years old.
• Must be able to lift a minimum of 30 lbs.
• CPR Certification required within 30 days of start date – sponsored by Mountainside Fitness at no cost to you
• Able to maneuver throughout the club and equipment.
• Complete cleaning tasks as assigned.

Responsibilities

• Check in all members and guests, greet by name, and assist with questions.
• Maintain towels inventory and assist with equipment usage.

Skills

Basic equipment assistance

Office equipment operation

Basic math proficiency

Reliability and punctuality

Problem solving

Self-motivation

Effective communication

Mountainside Training Program

Job description

Description

JOB DESCRIPTION

Front Desk Attendant

I. JOB-RELATED REQUIREMENTS & QUALIFICATIONS

Physical Requirements

• Must be at least 18 years or older.
• Must be able to lift a minimum of 30 lbs.
• Must be able to maneuver throughout the club and equipment.
• Physical ability to complete assigned cleaning tasks.

Skills & Competencies

• Provide basic equipment assistance.
• Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
• Consistently complete simple mathematics functions.
• Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.
• Possess problem solving and conflict resolution skills.
• Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
• Ability to communicate effectively with managers, co-workers, and members.
• Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.

II. JOB-RELATED RESPONSIBILITIES & DUTIES

Member & Guest Service

• Maintain and enforce the safety of members and guests.
• Attend to the needs of members and guests, providing excellent and friendly customer service by:
• Checking in all who enter the club, greeting them by name with a smile and taking pictures if needed.
• Maintaining an adequate supply of towels.
• Assisting members with equipment usage.
• Scheduling massage and assessment appointments.
• Ringing in purchases for clothing, programs, and miscellaneous items.
• Providing answers to general questions from members and guests, or promptly seeking out an answer.
• Learn and use the telephone properly and only for business purposes.
• Follow the Chain of Command by referring all tours, membership sign-ups, cancellations, account change forms, and billing problems to the appropriate person.

Attendance & Appearance

• Prompt arrival for shift - recommended arriving 10 minutes prior to start.
• Dress according to club policy to present a conservative and professional look.
• Avoid absenteeism and follow department protocol for time off, shift changes, and illness.
• Follow proper procedure for clocking in and out for all shifts.

Administrative & Operational

• Charge and collect the correct fees for all payments and purchases.
• Complete appropriate paperwork accurately: incident reports, equipment repairs.
• Maintain a clean front desk area and work cooperatively with co-workers to complete various cleaning lists.
• Clean and sanitize cardio and strength equipment throughout each shift.
• Clean and restock locker rooms and restrooms, including mirrors, sinks, and toilets.
• Clean the club as needed, including the front desk, lobby, and workout areas.
• Empty trash and recycling bins throughout the club.
• Launder, fold, and restock clean towels; remove and store used towels.
• Complete all assigned items on daily and weekly cleaning checklists.
• Follow opening and closing procedures (no before- or after-hours workouts).
• Follow procedures for drawer reconciliation on every shift.
• Attend all staff meetings and read Spike at the beginning of every shift.
• Adhere to all policies and procedures as specified by the Employee Handbook.
• Other job-related duties as assigned.

III. OTHER

• Report directly to Supervisor or General Manager.
• The hours required for this position may change as needed with advance notice.
• Performance reviews conducted twice per year by Supervisor or Manager.
• Progressive disciplinary procedures - at the discretion of the Supervisor or Manager - may include employee counseling, verbal warnings, probation, and termination.

Requirements

Physical Requirements

• Must be at least 16 years or older.
• Must be able to lift a minimum of 30 lbs.
• CPR Certification required within 30 days of start date - sponsored by Mountainside Fitness at no cost to you
• Must be able to maneuver throughout the club and equipment.
• Physical ability to complete assigned cleaning tasks.
• Skills & Competencies
• Provide basic equipment assistance.
• Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
• Consistently complete simple mathematics functions.
• Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.
• Possess problem solving and conflict resolution skills.
• Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
• Ability to communicate effectively with managers, co-workers, and members.
• Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.