Front Desk at Dermatology Office (Austin)

Dermatology Medical Partners; Austin (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Dermatology Medical Partners in Austin, TX is seeking a friendly Front Desk receptionist to be the welcoming face of our dermatology offices. This full-time role requires excellent communication, organizational skills, and a patient-focused approach as you manage front-desk operations across two clinics with travel between sites.

You will greet patients, handle check-ins/outs, answer calls, schedule appointments, verify information, and support medical staff with administrative tasks.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical office preferred.
• Familiarity with dermatology terminology is a plus.

Responsabilités

• Greet and assist patients with a warm and welcoming demeanor.
• Manage patient check-ins and check-outs.
• Answer phone calls, schedule appointments, and respond to inquiries.
• Coordinate and schedule patient appointments using the scheduling system.
• Verify and update patient information in the EMR system.
• Assist with insurance verification and basic billing inquiries.
• Collaborate with staff to ensure smooth daily operations.
• Maintain a clean and organized reception area.
• Provide information and directions to patients and protect confidentiality.

Connaissances

Customer service

Communication

Organization

Multitasking

Office software

Formation

HS Diploma

Outils

Scheduling systems

Description du poste

We are seeking a friendly and organized full time Front Desk receptionist to be the welcoming face of our Dermatology office. As the first point of contact for our patients, you will play a crucial role in creating a positive and efficient experience for our clients. The ideal candidate will have excellent communication skills, attention to detail, ability to multitask, and a passion for providing exceptional customer service.

This role will be located at our two Austin clinics, travel is required.

Responsibilities:

• Greet and assist patients with a warm and welcoming demeanor.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient process.
• Answer phone calls, schedule appointments, and respond to inquiries with professionalism and courtesy.

Appointment Management:

• Coordinate and schedule patient appointments using the office's scheduling system.
• Confirm upcoming appointments and provide necessary pre-visit instructions.
• Maintain an organized and up-to-date appointment calendar.

Administrative Support:

• Assist with patient registration and ensure accurate completion of necessary paperwork.
• Verify and update patient information in the electronic medical record (EMR) system.
• Handle insurance verification and assist with billing inquiries.

Office Coordination:

• Collaborate with medical and administrative staff to ensure smooth daily operations.
• Manage and maintain the reception area, keeping it clean, organized, and inviting.
• Handle incoming and outgoing mail, as well as other general administrative tasks.
• Provide information and directions to patients, creating a comfortable and stress-free environment.
• Address patient concerns and escal... when necessary.
• Ensure patient confidentiality and uphold privacy standards.

Education:

• High school diploma or equivalent required.

Experience:

• Previous experience in a medical office or dermatology setting is preferred.
• Familiarity with medical terminology is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems and basic office software.
• Ability to multitask and remain calm in a fast-paced environment.

Customer Service:

• A customer-focused attitude with a commitment to delivering exceptional service.
• Ability to handle patient concerns and inquiries with patience and empathy.

Skills:

• Strong interpersonal and communication skills
• Ability to stay organized and work in a fast paced environment.
• Willingness to learn and grow within the organization.

Physical Requirements:

Must be able to spend a great deal of the day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day.