Front Desk Associates, Market Street

Equinox; San Francisco (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary Club membership

Competitive salary

Industry leading commission

Personal Training access

Pilates and Spa perks

Shop perks

Job summary

Equinox is seeking a Front Desk Associate to warmly greet members and guests, scan IDs, and answer phones. You will respond to questions, update accounts, and keep a clean, organized front desk.

The role requires clear communication and a friendly, energetic presence to uphold our high service standards. Ideal candidates are enthusiastic about fitness and enjoy helping others maximize their Equinox experience.

Qualifications

• Reliable, professional, and friendly with a can-do attitude.
• Must be able to communicate clearly in person, by phone, and via email.
• Interest in health, fitness, or sports is a plus.

Responsibilities

• Professionally greet members and guests.
• Scan membership IDs upon entry and answer phones.
• Respond to member questions and discrepancies.
• Update member accounts and maintain an orderly work area.
• Support opening/closing shifts and guide members through the facility.
• Provide exceptional customer service to members and guests.
• Assist other departments as needed.

Skills

Reliable

Professional

Computer literate

Energetic

Friendly

Job description

Company Description

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

Our Code

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization.

• Professionally greet members and guests
• Scan membership ID’s upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Qualifications

• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

Essential Physical Requirements

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

Pay Transparency - $19.18/hour

Equinox is an equal opportunity employer.

For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines.

Must have a legal right to work in the United States.

Pursuant to California law and the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.