Front Desk Associates

True North Hotel Group; Marlborough (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality group as a Front Desk Associate! In this entry-level role, you'll be the first point of contact for guests at a vibrant hotel. Your responsibilities will include welcoming guests, managing check-ins, and ensuring a pleasant stay. This position offers a supportive, family-like culture and excellent benefits, making it an ideal opportunity for those looking to start a career in hospitality. If you have a passion for customer service and enjoy helping others, this could be the perfect fit for you!

Qualifications

• High school diploma or GED preferred.
• 1-3 months of related experience or training is a plus.

Responsibilities

• Greet guests and check them into the hotel.
• Resolve guest problems and complaints.
• Perform clerical duties such as answering phones and entering reservations.

Skills

Customer Service

Hospitality Experience

Clerical Skills

Education

High School Diploma or GED

Job description

1 week ago Be among the first 25 applicants

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at the Hyatt Place in Marlborough, MA. We offer excellent benefits and a supportive, family-like culture.

Responsibilities

1. Greet guests, check them into the hotel, issue room keys, and direct them to their rooms and other areas.
2. Respond to guest questions in person or over the phone.
3. Fulfills guests’ needs, ensuring their stay is enjoyable; assists with dining, entertainment, and transportation reservations as needed.
4. Resolve guest problems and complaints.
5. Perform clerical duties such as answering phones, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

Qualifications

• High school diploma or GED, or 1-3 months of related experience and/or training, or an equivalent combination of education and experience preferred.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Experience in hospitality is a plus.

We look forward to hearing from you!

True North is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality