Front Desk Associate - Wesley Chapel

Pet Paradise Resort; Wesley Chapel (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Advancement opportunities

Unleashed Leadership Academy (lead/ML)

Dog Training Academy scholarship

Grooming Academy scholarship

DailyPay

Pet Day Camp access

Discounted veterinary care

Paid Time Off

401(k) with match

Health, dental & vision

Job summary

Pet Paradise in Wesley Chapel is seeking a Front Desk Associate who welcomes pet parents and guests with warmth, coordinates check-ins/outs, and helps ensure a smooth lobby experience. You’ll assist with pet care tasks, phone and email inquiries, and cashier duties in a fast-paced, pet-loving environment.

The role offers growth through our Unleashed Leadership Academy and related training programs, with full-time benefits and paid time off.

Qualifications

• 1–2 years in a customer service role (Customer Service, Call Center, Receptionist).
• Detail-oriented with sense of urgency while delivering exceptional service.
• Cheerful, friendly, and a positive team attitude.
• Strong written and verbal communication and attention to documentation.
• Enjoys problem solving to provide guests a premier experience.
• Requires physical labor including pet handling, walking, standing for long periods.
• Comfortable around dogs of all sizes and able to lift up to 60 lbs.
• Flexible to resort schedule needs including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and their pets, providing a positive first interaction.
• Organize and process check-ins and check-outs.
• Walk dogs for drop-offs and pickups and coordinate suite placement.
• Answer incoming calls, check voicemails, and respond to emails promptly.
• Complete cashier and point-of-sale operations.
• Communicate with pet parents and resort leadership on requests.
• Maintain entrance, lobby, and restrooms cleanliness.
• Support cat room, resort routines, and veterinary service liaison as needed.
• Assist with harness removal/addition at check-in/out and ensure suites are ready.

Skills

Customer service

Communication

Problem solving

Teamwork

Physical stamina

Pet handling

Flexibility

Job description

Description

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Wesley Chapel resort as a Front Desk Associate.

Starting Rate: $15.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS:

• Opportunity for ADVANCEMENT! You will be eligible to apply for:
  • Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
  • Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
  • Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:

• This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
• Organizing and processing check-ins and check-outs
• Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
• Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
• Completing cashier and point of sale operations
• Communicating and following through with pet parent and resort leadership requests
• Maintaining cleanliness of the entranceway and lobby, including the restrooms
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
• Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
• Responsible for taking off and putting on harnesses at check in and check out
• Making sure suites are set up for each pet
• Familiar with different types of harnesses

QUALIFICATIONS TO BE A FRONT DESK ASSOCIATE:

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
• Enjoys problem solving in order to provide our guests and customers with a premier experience
• This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

WHAT IT IS LIKE TO WORK HERE

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs. As a team member, you are eligible to apply for our Grooming Academy to become a groomer, or canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do, and we care about giving you the tools to grow and succeed.

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.