Front Desk Associate (SM)

edgefitness; Philadelphia (Philadelphia County); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Discounts on training and retail

Education reimbursement

Career advancement

PTO & paid holidays

401K + Life Insurance + LTD + EAP

Job summary

Edge Fitness is hiring for a front-line team member in Philadelphia, offering an annual target of up to $55,000 with hourly pay plus commission. The role emphasizes welcoming members, answering questions about memberships, and driving “Changing Lives” through high-energy service.

Join a team focused on customer excellence, with clear paths for career growth, paid time off, health benefits, and additional perks for full-time staff.

Qualifications

• Customer-focused with friendly interactions that build trust.
• Greet members enthusiastically and maintain positive engagement throughout shifts.
• Commitment to helping members and creating a “Raving Fan” experience.
• Collaborate with Facilities team to keep the club presentable and operational.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every interaction.
• Greet members in a friendly, engaging, and energetic way from start to finish of your shift.
• Serve members quickly and professionally to build positive, trustworthy relationships.
• Assist members with membership questions with compassion and promote a great experience.
• Team with Facilities to keep the club looking and operating ready for opening.

Skills

Customer service

Product knowledge

Results orientation

High energy

Tools

POS system

Job description

Earn up to $55,000 annually with hourly pay + commission, plus clear opportunities for career growth for those ready to level up.

Who We ARE:

When you work at the Best. Gym. Ever, you join the Best. Team. Ever. At the Edge, we are TEAM FIRST. We are committed to making your onboarding experience best in class to support you and your career with respectful and transparent accountability standards.

What You’ll Do:

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
• Serve our members quickly and professionally to create positive, trustworthy relationships focused on “Changing Lives”.
• Help our members with membership questions and concerns with compassion and commitment to promote a “Raving Fan” member experience!
• Team up with our Facilities Department to keep our club looking and operating “Grand Opening Ready”.

Key Details:

• Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
• Bring high energy and a passion for fitness while working with urgency, flexibility, and a “roll up your sleeves” mindset to get things done, especially during busy closeouts and month-end periods.
• Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team’s success.

Why You’ll Love It Here:

• Free gym membership so you can lead by example
• Tiered Health Benefits (Medical, Dental, Vision) for you and your family*
• Discounts on Training, Edge Kids, Apparel & Shake Bar
• Education Reimbursement for personal training certifications and ongoing learning
• Career Advancement through leadership training and growth paths
• PTO & Paid Holidays to recharge and live well*
• 401K + Life Insurance + LTD + Employee Assistance Program (EAP)*

*Full time employees

There is a reason our members call us the best gym ever... It’s because we have the best team ever.

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.