Front Desk Associate- Sacramento

Action Property Management, Inc.; Sacramento, Northern (CA, KY); Hybrid; USD 57,308,000 - 66,345,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off

ADP Marketplace employee discounts

Hospitality and property management培训

Career growth opportunities

Job summary

Action Property Management, Inc. is seeking a Front Desk Associate for our luxury HOA in Sacramento. You will greet residents, answer calls, and coordinate with the management team to ensure a smooth lobby operation while delivering 5-star customer service.

The role is 40 hours per week with shifts across early morning to late evening. Compensation ranges from $20 to $23 per hour, with benefits and opportunities for growth in a values-driven company.

Qualifications

• Minimum 6 months of customer service experience.
• Polished and professional appearance and demeanor.
• Upbeat, positive team player attitude.
• Proactive customer service approach.

Responsibilities

• Represent Action Property Management with 5-star customer service and ensure resident satisfaction.
• Maintain front desk, lobby, and main elevators appearance.
• Monitor lobby activity and access control.
• Provide concierge services and daily activity reporting.

Education

High School Diploma or equivalent

Hospitality students or recent grads desired

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, are seeking Front Desk Associates to join our team at our luxury association located in Sacramento.

Compensation: $20.00- $23.00 Per Hour

Schedule:

40 Hours Per Week; Open Availability Monday- Sunday

Potential Shifts Include: 6:00 AM- 2:30 PM / 2:00 PM- 10:30 PM/ 10:00 PM- 6:30 AM

Job Responsibilities:

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Qualifications / Requirements:

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent.
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Why Join Action?

• Action Property Management is committed to attracting and retaining the best talent in the industry.
• Proudly certified as a Great Place to Work®in 2025
• Rated 4.0 stars on Glassdoor - Check out our reviews here

Team Member Perks:

• Comprehensive health benefits and paid time off package for qualifying employees
• Exclusive employee discounts through ADP Marketplace
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.