Front Desk Associate (Part-time) Columbia, MD & Glen Burnie, MD & Crofton, MD

PM Pediatrics; Elkridge (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and support the medical team with administrative tasks. You will handle patient registrations, inquiries, and document management with a focus on accuracy and privacy.

The role requires strong customer service, excellent communication, and the ability to multi-task in a fast-paced healthcare environment. A High school diploma or GED is required, and familiarity with HIPAA is preferred.

Qualifications

• Front desk role requiring welcoming families and handling inquiries.
• Greet families professionally in person and on the phone.
• Register patients and manage demographics, insurance, and payments with HIPAA compliance.
• Coordinate and escalate urgent issues to site leadership.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient/family questions and seek clarification when needed.
• Register patients with accurate demographic and insurance information.
• Monitor patient flow and manage waiting area and self-registration process.
• Handle incoming documents and maintain HIPAA-compliant records.

Skills

Customer service

Communication

Multitasking

Time management

Telephone skills

Team player

Microsoft Office Suite

HIPAA compliance

Empathy & active listening

Education

High school diploma or GED

Tools

EHR systems

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.SummaryThe Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.DescriptionTo perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Greets families professionally both in person and on the phone.Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when neededAccesses empathy and active listening in difficult interpersonal situationsSupports patient care quality initiatives as directedCoordinates escalations and urgent issues to ensure timely and complete resolutionsCollaborates and communicates with site leadership to facilitate management of complex patient issuesEmploys PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visitMonitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration processIs in alignment with all distributed education to keep current on workflows, responsibilities, and technologyRegisters all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA complianceManages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storageMaintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelinesPerforms opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconcilingExecutes other duties as assignedQualificationsTeam player that can function independently in a fast-paced environmentIntermediate skills with Microsoft Office Suite.Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reasonExcellent customer service and telephone skillsStrong verbal and written communication skillsProfessional and friendly demeanorQuality focused and detail orientedAbility to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.Outstanding time management, organizational, and critical thinking skillsSuperior situational awareness and ability to successfully react to urgent situationsPrior experience in a healthcare environment and knowledge of medical insurance preferredSocially perceptive and ability to relate to children and how they interact with their familiesComfortability with routinely shifting demandsNavigate multiple computer systemsPrior Front Desk, concierge, customer service or other hospitality experience preferred.High school diploma or GEDCompensation:$17 - $28/hourThe salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.EEO StatementPM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.