Front Desk Associate (HA)

edgefitness; Hamden (CT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

Health benefits for you and family

Education reimbursement for PT certs

Job summary

Edge Fitness in Hamden, CT is seeking a high-energy Front Desk/Guest Services Associate. You will greet guests, process transactions at the POS, and drive member recruitment through engaging tours and upselling club amenities.

This role requires enthusiasm for fitness, a proactive mindset, and the ability to work with urgency during busy period closures and month-end activity. Full-time position with comprehensive benefits and growth opportunities.

Qualifications

• Proven ability to meet or exceed sales goals.
• Strong customer service orientation and communication.
• High energy and enthusiastic approach to daily tasks.
• Ability to work with urgency and flexibility during closeouts.

Responsibilities

• Provide outstanding guest service and greeting to every guest.
• Help improve member experience, revenues and retention.
• Maintain product knowledge of merchandise and services.
• Process sales transactions accurately at POS with proper cash handling.
• Capitalise on every phone call and walk-in prospect for membership.
• Conduct tours and showcase fitness value to potential new members.

Skills

Sales goals

Customer service

Energy & enthusiasm

Urgency mindset

Tools

POS system

Job description

Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!

What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.

What You'll Do:

• Bring The Edge culture to life by ensuring each guest receives outstanding service by providing a guest friendly environment by greeting and acknowledging every guest, saying "hello" and "goodbye", while maintaining outstanding standards.
• Strive to continuously improve the member experience, revenues and retention rates.
• Maintain solid product knowledge and awareness of all product information, merchandise and services.
• Accurately and efficiently complete all sales transactions and maintains proper cash accountabilities at POS registers.
• Understands the opportunities of the business: every phone call, prospects walking through the door, in and out of the club.
• Master the tour and build excitement and value with potential new members to ensure an awesome first impression

What you will need:

• Energy & Enthusiasm
• A Passion for Fitness
• Ability to work with a sense of urgency
• Ability to work flexible hours, as necessary during closeouts or end of month
• A "roll up the sleeves" mentality
• Proven track record of achieving and/or exceeding sales goals

Key Details:

• Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
• Bring high energy and a passion for fitness while working with urgency, flexibility, and a “roll up your sleeves” mindset to get things done, especially during busy closeouts and month-end periods.
• Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team’s success.

Why You’ll Love It Here:

• Free gym membership so you can lead by example
• Tiered Health Benefits (Medical, Dental, Vision) for you and your family*
• Discounts on Training, Edge Kids, Apparel & Shake Bar
• Education Reimbursement for personal training certifications and ongoing learning
• Career Advancement through leadership training and growth paths
• PTO & Paid Holidays to recharge and live well*
• 401K + Life Insurance + LTD + Employee Assistance Program (EAP)*

*Full time employees

There is a reason our members call us the best gym ever... It’s because we have the best team ever.

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice