Front Desk Associate (Full-time) Float between Columbia, MD,- Glen Burnie, MD - Crofton, MD

PM Pediatrics; Glen Burnie (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in Glen Burnie, MD seeks a Front Desk Associate to warmly greet families, answer questions, and support front desk and administrative tasks for the medical team.

The role requires excellent customer service, strong communication, HIPAA awareness, and the ability to manage patient flow and registrations while maintaining confidentiality.

Qualifications

• Team player able to function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs.
• May require travel to another site within reason.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as adding up receipts, counting cash drawers or give change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and ability to relate to children and families.
• Comfortable with routinely shifting demands.
• Navigate multiple computer systems.
• Prior Front Desk, concierge or hospitality experience preferred.
• High school diploma or GED.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit.
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process.
• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology.
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Skills

Team player

Microsoft Office

Flexible schedules

Travel to site

Customer service

Verbal & written comms

Professional demeanor

Detail oriented

Cash handling

Time management

Critical thinking

Situation awareness

Healthcare experience

Interpersonal with families

Multi-tasking

Navigate computer systems

Education

High School Diploma or GED

Job description

Summary

The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

Description

• Greets families professionally both in person and on the phone.


• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed.


• Accesses empathy and active listening in difficult interpersonal situations.


• Supports patient care quality initiatives as directed.


• Coordinates escalations and urgent issues to ensure timely and complete resolutions.


• Collaborates and communicates with site leadership to facilitate management of complex patient issues.


• Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit.


• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process.


• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology.


• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.


• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage.


• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.


• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling.


• Executes other duties as assigned.

Qualifications

• Team player that can function independently in a fast-paced environment.


• Intermediate skills with Microsoft Office Suite.


• Ability to work flexible work schedules based on office needs.


• At times, it may require travel to another site within reason.


• Excellent customer service and telephone skills.


• Strong verbal and written communication skills.


• Professional and friendly demeanor.


• Quality focused and detail oriented.


• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.


• Outstanding time management, organizational, and critical thinking skills.


• Superior situational awareness and ability to successfully react to urgent situations.


• Prior experience in a healthcare environment and knowledge of medical insurance preferred.


• Socially perceptive and ability to relate to children and how they interact with their families.


• Comfortability with routinely shifting demands.


• Navigate multiple computer systems.


• Prior Front Desk, concierge, customer service or other hospitality experience preferred.


• High school diploma or GED.

Compensation

$17 - $28/hour The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

PM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children's hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care.

We're seeking passionate, skilled professionals who value innovation, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career.