Front Desk Associate (Full-time) Annapolis, MD & Crofton, MD

PM Pediatrics; Annapolis (MD); On-site; USD 23,000 - 37,000; Full time

Job summary

PM Pediatrics in Annapolis, MD is seeking a Medical Assistant to support pediatric urgent care. The role involves clinical tasks and front-desk responsibilities under physician supervision to deliver compassionate, efficient patient care.

You will collect histories, vital signs, prep for X-rays, perform routine labs, and assist with procedures while keeping rooms stocked and care teams coordinated for a superior patient experience.

Qualifications

• Flexibility is required in a fast-paced pediatric urgent care setting.
• Good job knowledge of medical assisting procedures and patient care.
• Strong teamwork and collaboration with physicians and care staff.

Responsibilities

• Provide clinical and administrative support for providers, patients, and office operations.
• Greet and register patients as they arrive.
• Obtain medical history, patient vitals, and intake.
• Prepare patients for X-rays.
• Perform routine labs (throat/urine cultures); venipuncture preferred.
• Irrigate and assist with wounds.
• Assist in lab quality control testing.
• Support patient care within the scope of practice under supervision.
• Keep exam rooms and front desk stocked with supplies.
• Maintain waiting room and exam area cleanliness.
• Follow standard safety practices and precautions.
• Assist in emergencies and notify medical team as needed.
• Maintain operations by following policies and reporting changes.
• Protect patient information and confidentiality.
• Seek opportunities to add value and take on challenging requests.
• Assist patients with complaints and participate in service recovery.
• Perform other duties including splints and assisting nurse/provider.

Skills

Flexibility

Job Knowledge

Teamwork

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Summary

The Medical Assistant is responsible for all departmental functions aligned with the mission, vision, and goals of PM Pediatrics. The Medical Assistant roles is an opportunity for a pediatric medical assistant to apply their skills in a pediatric urgent care setting and assist with primary patient care based on individual patient needs within their scope of practice under the physician’s direct supervision. This position maintains effective working relationships with all customers, including patients/families, physicians, employees, volunteers, and vendors.

Description

Job Responsibilities:

• Provide clinical and administrative support for providers, patients, and office operations
• Greet and register patients as they arrive
• Obtain medical history, patient vital signs, and intake
• Prepare patients for X-rays
• Perform and document routine labs, such as throat and urine cultures (venipuncture experience preferred)
• Irrigate and assist with wounds
• Assist in performing quality control testing in the lab
• Be an integral part of the patient care team and assist with patient care within the scope of practice
• Keep exam rooms and front reception stocked with adequate supplies
• Maintain order and cleanliness of the waiting room area
• Practice standard safety practices and precautions
• Help patients in distress by responding to emergencies and notifying medical team (nurse, urgent care tech, and physician)
• Maintains operations by following policies and procedures; reporting needed changes to management team
• Maintains patient confidence and protects operations by keeping patient care information confidential
• Enhances health care practice reputation by accepting ownership for accomplishing new and challenging requests; exploring opportunities to add value to job accomplishments
• Assistant patients with complaints and taking an active role in service recovery when needed
• Perform other duties as needed including apply splints and assisting the nurse and/or provider in other medical procedures
• Provide exceptional customer services

Qualifications

Flexibility, Job Knowledge, Teamwork

Compensation

Compensation: $17 - $27/hour The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

PM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children's hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care We're seeking passionate, skilled professionals who value innovation, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career.