Front Desk Associate FT ONLY - $16hr - Marriott Crabtree, Raleigh, NC

Marriott Crabtree, Raleigh, NC; Raleigh (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Concord Crabtree is seeking a Front Desk Associate for a full-time role at the Raleigh property, offering $16 per hour with shifts 6:30am-3pm and 2:30pm-11pm. You will be at the hub of guest interaction, delivering warm, professional service and maintaining the guest experience.

Responsibilities include greeting guests, handling charges, responding to concerns, and coordinating with hotel teams. The role emphasizes courtesy, reliability, and privacy in all guest communications.

Qualifications

• Must be able to work both shifts: 6:30am-3pm and 2:30pm-11pm.
• Courteous, respectful, punctual and reliable.
• Experience in hospitality is a plus.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills

Flexibility

Customer service

Communication

Job description

Job Details

Posting Details

• Posted on September 9, 2026

Location

Marriott Crabtree, 4500 Marriott Drive, Raleigh, NC 27612, USA

• Front Office
• Full-Time
• Requisition #: FRONT063609

Description

Front Desk Associate - Full Time ONLY - Pay: $16 per hour. Must have flexibility to work all shifts. 6:30am-3pm & 2:30pm-11pm

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Role Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Benefits (Full Time Associates only)

• medical/dental/vision plans
• life insurance
• ST/LT disability options
• 401K options
• tuition assistance
• discounted room rates at Concord managed hotels
• plus training & development and career advancement opportunities

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

$16-$19.20

Experience

Required

Must have flexibility to work both shifts. 6:30am-3pm & 2:30pm-11pm Be courteous and respectful to guests, clients, co-workers. Be punctual, reliable and flexible with scheduling according to business needs.

Preferred

Starting Pay: $16.00 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.