Front Desk Associate - Fleming Island

Pet Paradise; Alaska; On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Advancement opportunities

Leadership Academy scholarship

Dog Training Academy scholarship

Grooming Academy scholarship

Pet Day Camp

Complimentary Pet Boarding

On-demand Pay

Veterinary Care Discount

Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with Company Match

Health, Dental and Vision Insurance

Employee Assistance Program

Job summary

Pet Paradise in Fleming Island is seeking a Front Desk Associate to welcome pet parents and their pets, manage check-ins/outs, and coordinate suite placement. The role involves walking dogs for drop-offs and pickups, handling phone calls, emails, and POS transactions, and maintaining a clean lobby.

This position offers advancement through leadership and grooming/pet-care academies, plus benefits like paid time off and health coverage for full-time staff.

Qualifications

• Welcoming pet parents and their pets and ensuring a positive first impression.
• Organizing and processing check-ins and check-outs.
• Walking dogs for drop-offs and pickups and coordinating suite placement.

Responsibilities

• Answering phone calls, voicemails, and emails promptly.
• Completing cashier and point-of-sale transactions.
• Communicating and following through with pet parents and resort leadership requests.
• Maintaining cleanliness of the entrance and lobby areas.
• Supporting the cat room per resort routines.
• Assisting with veterinary service communications and appointment status.
• Managing harness changes as needed.

Job description

Description

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Fleming Island resort as a Front Desk Associate.

Starting Rate: $14.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS:

• Opportunity for ADVANCEMENT! You will be eligible to apply for:
  • Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
  • Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
  • Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:

• This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
• Organizing and processing check-ins and check-outs
• Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
• Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
• Completing cashier and point of sale operations
• Communicating and following through with pet parent and resort leadership requests
• Maintaining cleanliness of the entranceway and lobby, including the restrooms
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
• Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
• Responsible for taking off and putting on harness