Front Desk Associate

Orangetheory - Franchise #0227A; White Lake Charter Township (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

Flexible schedule

Free uniforms

Advancement opportunities

Training & development

Job summary

Orangetheory Fitness White Lake is seeking outgoing Fitness Ambassadors to elevate member experience and grow the studio community. You will be the first point of contact for members and guests, blending exceptional customer service, membership sales, and community building in a high-energy team setting.

This role offers a flexible schedule, opportunities for advancement, training and development, and benefits including complimentary studio access.

Qualifications

• Passion for fitness and helping others succeed.
• Strong customer-service mindset and welcoming attitude.
• Sales-driven and able to meet goals.
• Excellent verbal and written communication.
• Able to multitask in a fast-paced environment.
• Collaborative and dependable.
• Experience in fitness, retail, hospitality, or sales preferred.

Responsibilities

• Deliver outstanding customer service to members and guests.
• Drive membership sales, renewals, and retail transactions.
• Conduct studio tours and explain workout and membership options.
• Maintain accurate records using sales/CRM systems.
• Follow up with prospects and members via calls, emails, and in person.
• Keep front desk and studio clean and welcoming.
• Support marketing initiatives and community events.
• Collaborate with coaches and leadership for smooth operations.

Skills

Customer service

Sales & upselling

Communication skills

Team player

Multitasking

Tools

CRM software

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Fitness Ambassadors (Sales & Member Experience)

Orangetheory Fitness White Lake is brand new to the community, and we’re looking for outgoing, motivated Fitness Ambassadors to help elevate the member experience and grow our studio community.

If you love connecting with people, thrive in a fast-paced environment, and are energized by helping others start (and stick with) their fitness journey, this role is for you.

About the Role

The Fitness Ambassador plays a vital role in the daily operations of the studio, serving as the first point of contact for members and guests. This role blends exceptional customer service, membership sales, and community building in a high-energy, team-oriented environment.

You’ll help introduce new members to Orangetheory, support existing members, and contribute to a welcoming, organized, and results-driven studio atmosphere.

Key Responsibilities

• Deliver outstanding customer service to members and guests, creating a friendly and inclusive environment
• Drive membership sales, renewals, and retail transactions while meeting and exceeding performance goals
• Conduct studio tours and confidently explain Orangetheory’s workout and membership options
• Maintain accurate records using sales and CRM systems
• Follow up with prospective and current members via phone calls, emails, and in-person interactions
• Keep the front desk and studio clean, organized, and welcoming
• Support marketing initiatives, promotions, and community events
• Partner with coaches and leadership to ensure smooth daily operations and a strong member experience

What We’re Looking For

• Passion for fitness and helping others succeed
• Strong customer-service mindset with a positive, welcoming attitude
• Sales-driven and comfortable working toward goals and incentives
• Excellent communication skills, both verbal and written
• Ability to multitask and stay organized in a fast-paced environment
• Collaborative, dependable, and team-oriented
• Basic computer skills; CRM or sales software experience is a plus
• Previous experience in fitness, retail, hospitality, or sales preferred (but not required)

Why Join Our Studio?

• A studio with momentum: Join a well-established Orangetheory studio entering a fresh phase of growth
• Make an impact: Be part of a team focused on elevating the member experience
• Supportive culture: Work alongside a passionate leadership and coaching team
• Growth opportunities: Develop professionally as the studio continues to grow and evolve

Perks & Benefits

• Competitive hourly pay with commission and bonus opportunities
• Complimentary Orangetheory Fitness membership
• Fun, energetic, and motivating work environment
• Opportunities for advancement within the organization

Job Types: Full-time, Part-time