Front Desk Associate

Hand & Stone - Chesterfield, Short Pump, & West End; Virginia; On-site; Part time

Job summary

An established industry player in wellness is seeking passionate individuals to join their team. This exciting role involves providing exceptional customer service while promoting health and wellness through membership sales. You will be the face of the spa, ensuring a welcoming atmosphere and a positive experience for every guest. If you thrive in a dynamic environment and are eager to connect with clients, this opportunity is perfect for you. Join a team that values growth, teamwork, and personal responsibility, and enjoy a fulfilling career in the wellness industry.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Qualifications

• Excellent communication skills with a focus on customer service.
• Ability to handle stress and multitask effectively.

Responsibilities

• Assist clients with membership sales and provide top-notch customer service.
• Maintain a clean and organized spa environment while meeting sales goals.

Skills

Customer Service

Sales Skills

Communication Skills

Multitasking

Problem Solving

Education

High School Diploma

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Are you looking for an exciting growth opportunity?

Our philosophy is simple. Consistently deliver the highest quality professional massage and facial services at affordable prices seven days a week. Guests entering Hand & Stone Massage and Facial Spa will be enveloped in soothing aromas and sounds while leaving behind the stress of deadlines and hectic schedules. Hand & Stone Massage and Facial Spa offers deluxe experiences perfect for both the spa beginner and seasoned veteran seven days a week with convenient hours.

We are currently seeking responsible, dependable, motivated, and friendly individuals to join our growing spa located on Parham Road in Henrico, Virginia. These positions are available in both part-time and full-time opportunities and report directly to our Spa Manager and Assistant Manager.

Who You Are

You are passionate about health and wellness and you seek out any chance you get to build new relationships. You understand and appreciate the benefits of the services that we offer to our clients, and you have an inherent desire to learn, connect, and create.

This role will be to assist our clients on a day to day basis with membership sales and the highest level of customer service, while simultaneously creating a positive environment for our staff. You will be responsible for curating the spa experience for every guest we welcome into our business. You will work positively with your team to develop and meet sales goals.

A Day in The Life

1. You are on our sales floor each shift and are accountable for all areas of sales and guest experience.
2. You keep your personal membership sales above bench by role-playing, educating, and working collaboratively.
3. You have a strong ability to prioritize multiple tasks such as answering phones, booking appointments, greeting, and checking out guests.
4. You are the first person to step forward to assist a client or coworker in a time of need.
5. The spa lobby is your domain – you will ensure the utmost cleanliness, organization, and efficiency at all times.
6. You regularly seek feedback to ensure success within your role and participate in professional conversations amongst the staff.

Must Haves

1. You have a passion for customer service and delivering an exceptional experience for guests.
2. You are confident in your ability to promote our Healthy Lifestyle Program.
3. You possess an entrepreneurial spirit and continuously innovate to achieve great results.
4. You foster connection by putting people first and building trusting relationships.
5. You acknowledge the presence of choice in every moment and take personal responsibility for your life.
6. You communicate with honesty and kindness, and create the space for others to do the same.
7. You lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
8. You have a positive attitude in the face of all obstacles.

Qualifications

- Excellent personal appearance, good verbal and written communication skills.

- Ability to handle stressful situations professionally and multitask with ease while focusing on the guest.

- All employees’ availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs, and this schedule could include a combination of shift times, including mornings, evenings, and weekends.

- Applicants must be a minimum of 18 years of age.

Compensation

1. $15.50 per hour.
2. Monthly Membership sales bonus.
3. Additional contest and bonus opportunities throughout the year.
4. Paid Vacation for full-time employees.
5. Health insurance, Dental insurance, & Vision insurance offered for full-time employees.
6. Group Life insurance paid for by employer.
7. 401k with employer match.
8. Complimentary Monthly massage or Facial.