Front Desk Associate

Planet Fitness; Village of Depew (NY); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive Salary & 401K

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in New York is hiring a Front Desk Associate to deliver friendly, professional service and greet members. You will balance multiple tasks, process payments, answer questions, and promote club promotions while maintaining a clean facility.

Responsibilities include welcoming members, providing prompt telephone support, and resolving issues with a customer-focused approach. Flexible schedule and a positive attitude are essential for success in a busy club environment.

Qualifications

• Six months face-to-face customer service experience in a retail environment.
• 1-year fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members' needs and respond promptly.
• Provide gracious and efficient telephone service with knowledge and accuracy.
• Resolve customer concerns using strong problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Handle payments and give receipts as needed.
• Promote products, promotions, and benefits to customers.
• Answer questions about policies and procedures clearly.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Flexible schedule

Initiative

Education

High School Diploma or equivalent

Job description

Front Desk AssociatePlanet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.Essential Duties and Responsibilities:Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.Anticipate member's needs, respond promptly and acknowledge all membersProvide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.Ability to maintain the cleanliness of the club for up to 50% of the shift.Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.Hands-on experience in accepting payments from customers and give change and receipts.Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly wayMinimum SkillsAbility to manage multiple responsibilitiesSolid work ethic with strong decision-making, problem resolution skillsSelf-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleSuperior customer service skills, preferably in the fitness industry.Hard working, enthusiastic and energetic!Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum Qualifications18 years old or olderA High School Diploma or Equivalent requiredSix months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.Hours (Initial training hours may vary as well as when the needs of the facility change)Discuss your availability with the Hiring Manager and/or notate it on your application.Weekday and/or Weekend Hours based on club needs.Open or Flexible availability is a plus.Monday: 5:00pm - 11:00pmTuesday: 5:00pm - 11:00pmWednesday: 5:00pm - 11:00pmThursday: 5:00pm - 11:00pmFriday: 5:00pm - 9:00pmSaturday: 1:00pm - 7:00pmSunday: 1:00pm - 7:00pmBenefitsCompetitive Salary & 401K planCompany contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)Paid Time Off benefits (Applicable for Full Time Positions)Free Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity Employer