Front Desk Associate

Gold's Gym; Town of Smithtown (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading gym is seeking a Front Desk Team Member to provide excellent customer service, manage check-ins, and assist members with inquiries. The role requires effective communication, multitasking, and adherence to company policies. Ideal candidates will have a friendly demeanor and the ability to work flexible hours, including weekends.

Qualifications

• Excellent customer service skills are required.
• Ability to communicate effectively verbally and in writing.
• Understanding of basic accounting principles and cash processing.

Responsibilities

• Greet and direct members and guests at the gym.
• Check members into the gym and monitor check-ins.
• Process retail and concession sales.

Skills

Customer Service

Communication

Multi-tasking

Computer Skills

Education

High School Diploma

Job description

TheFront Desk Team Memberwill greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by Gym Management.

Major Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Manager.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate team member in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller's requests and/or takes appropriate messages noting caller's name.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Reserves time/makes appointments for special classes or other activities sponsored by the gym.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Cleans and maintains the front desk area according to Company standards.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights.

Qualifications & Requirements

• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Gold's Gym Vision, Mission, Values and code of conduct.
• Comply with all Gold's Gym policies and procedures
• Night and Weekends required.
• Permanent position/year round
• Fitness experience preferred