Front Desk Associate

King's Swim Academy; San Carlos (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A swim school in California is seeking a Front Desk Associate to enroll students, manage customer relationships, and perform administrative tasks. Candidates should possess strong communication skills and have a passion for working with children. Preference will be given to those willing to undergo in-water teacher training. The role offers opportunities for professional development and flexible scheduling.

Benefits

Tuition reimbursement

Referral bonus

Raises for top performers

Employee wellness program

Qualifications

• Passion for relationship building with all ages.
• Willingness to complete in-water teacher training.
• Ability to work evenings and weekends.

Responsibilities

• Enroll students in lessons and manage administrative responsibilities.
• Complete curriculum training to provide exceptional experiences.
• Use creative thinking skills to resolve challenges with customers.

Skills

Strong communication skills

Relationship building

Problem-solving skills

Job description

Overview

Are you looking for an exciting job that keeps you connected with children and their families? Join King\'s Swim Academy, an Emler School Swim School Partner Brand, as a Front Desk Associate. Welcome our customers and their children with energy, assist families with current enrollments and new registrations for swim lessons. This role is for candidates with a passion for relationship building with all ages and strong communication skills. Preference given to qualified individuals who are willing to complete in-water teacher training in addition to filling instructor shifts regularly.

We proudly invest in our team members through paid training and provide professional development opportunities from the start. Come work with a team that values individual contributions to our culture and prioritizes team building.

Responsibilities

• Enroll students in lessons, collect payments and manage administrative responsibilities.
• Complete curriculum training to become knowledgeable on the product and provide exceptional experiences for children and families.
• Use creative thinking skills to identify and resolve challenges with customers.
• Attend paid training and development opportunities.
• Work a set schedule with a variety of shifts including evenings and weekends.
• Extra hours are available; preference is given to customer service staff who are cross-trained as a swim instructor.
• Stand for periods of time, move around the facility, and lift merchandise as part of the job.

Qualifications

• Passion for relationship building with all ages and strong communication skills.
• Willingness to complete in-water teacher training in addition to regular instructor shifts (preferred).
• Ability to work a set schedule including evenings and weekends.
• Customer service orientation and problem-solving skills.

Compensation & Benefits

• Starting Rate: $18 per hour
• Full Pay Range: $18-25 per hour
• Employee Perks: tuition reimbursement for students; referral bonus; raises for top performers; increases for various certifications; free employee wellness program
• Employee Benefits: discounted pet insurance; voluntary 401(k); paid sick leave under CA state’s paid sick leave law; health, dental and vision insurance available to employees who regularly work full time (32+ hours per week)

What You Will Gain

• Valuable Experience — Teach children in an educational environment and provide progress updates for parents.
• Active Work Environment — Stay active and engaged while supporting families and swim programs.
• Mentorship — Hands-on training and opportunities to become a certified mentor and trainer.
• Community Outreach Opportunities — Participate in school supply drives, fundraising for scholarships, and water safety education initiatives.
• Customer Service Skills — Sell swim lessons, learn curriculum, and solve problems for families.

Emler Swim School participates in E-Verify. We will provide the federal government with Form I-9 information to confirm all hires are authorized to work in the U.S.