Front Desk Associate

The Lash Lounge; Rocky River (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in beauty services is seeking a passionate Front Desk Associate to enhance the customer experience at their salon. This role focuses on driving membership and retail sales while ensuring guests receive top-notch service. With a commitment to creating a welcoming atmosphere, you'll contribute to a positive work environment and help maintain the salon's inviting ambiance. If you're enthusiastic about sales and customer service, this is a fantastic opportunity to grow within a supportive team and enjoy perks like free salon services and discounts on products.

Benefits

Free lash extensions

Discounts on retail products

Growth opportunities

Commissions on sales

Qualifications

• 1+ years of experience in customer service or retail sales.
• Strong attention to detail and ability to multitask.

Responsibilities

• Increase membership and retail sales while providing excellent customer service.
• Book appointments and maintain a clean salon environment.

Skills

Customer Service

Retail Sales

Attention to Detail

Multitasking

MindBody Software

Job description

WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests’ natural lashes.

WHO WE ARE LOOKING FOR: We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, and booking clients. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you!

RESPONSIBILITIES:

1. Increase membership sales and retail sales
2. Greet visitors and provide an excellent customer experience
3. Book appointments in person or by phone
4. Contribute to group operations, such as inventory maintenance
5. Maintain a clean and inviting environment

REQUIRED SKILLS:

1. 1+ years customer service or retail sales experience
2. Strong attention to detail
3. Ability to multitask in a fast-paced environment
4. Ability to work some weekends and some evenings
5. Experience with MindBody Software is a plus!

WHY JOIN OUR TEAM?

1. Hourly wage; commensurate with experience + Commissions on sales
2. Growth opportunities
3. Free lash extensions and all other salon services
4. Discounts on retail products

Compensation: $11.00 per hour