Front Desk Associate

OTO Development; New York (NY); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Life insurance

Paid time off

Travel discounts

Job summary

OTO Development is hiring a Front Desk Associate in New York. You will assist guests with check-in/out, manage the hotel's reservation systems, and handle cash and card transactions with integrity. We value teamwork, strong communication, and a guest-centric approach.

This role requires standing for extended periods and offers competitive pay and benefits as part of our hospitality team. Join a company recognized for service excellence and growth opportunities, with comprehensive benefits and

Qualifications

• You love working with people and will go above and beyond for each guests’ needs.
• You work well with others and enjoy being part of a team.
• Excellent oral, written, and interpersonal communication skills.
• You are not just a problem solver, but also a solution finder to ensure the best experience for our guests.

Responsibilities

• Assist guests in the check-in and check-out procedure, as well as throughout their stay.
• Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
• Handle all financial matters – including credit card and cash transactions – securely and accurately.
• Anticipate guests’ needs and maximize the guest experience.
• Foster a hospitable, approachable, and customer-focused environment with the team.

Skills

Guest service mindset

Team player

Communication skills

Problem solving

Job description

Salary Ranges : $24.00- $25.14 Per Hour

We are pleased to announce a wonderful opportunity for a Front Desk Associate.

Front Desk Associate

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager

Revised 5/8/26