Front Desk Associate

IGNITE Fitness Holdings; New Hartford (CT); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

401K plan

Health benefits including medical

Paid Time Off

Free Black Card membership

Fitness incentives

Job summary

IGNITE Fitness Holdings - Planet Fitness is seeking a friendly Front Desk Associate to greet members, answer questions, process payments, and promote membership benefits at the New Hartford club.

The role is part-time with weekend shifts; you should have a High School diploma and prior customer service experience. You will handle member check-ins, phone inquiries, and maintain a clean, welcoming environment.

Qualifications

• 18 years or older.
• High School Diploma or Equivalent required.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, friendly manner.
• Anticipate needs, respond promptly, acknowledge all members.
• Provide courteous telephone service.
• Answer calls with complete and accurate information.
• Resolve customer concerns with strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver fast, accurate service in a busy retail setting.
• Handle payments and give change and receipts.
• Promote products and promotions to boost revenue.
• Answer questions about policies in a clear, customer-friendly way.

Skills

Customer service

Multitasking

Professional communication

Friendly demeanor

Retail experience

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: New Hartford - New Hartford, NY 13413, Position Type: Part Time, Education Level: High School or Equivalent, Salary Range: $16.00 - $16.00 Hourly, Travel Percentage: Negligible, Job Shift: Weekends, Job Category: Customer Service, Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service.
• Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Physical Requirements

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours

Hours (Initial training hours may vary as well as when the needs of the facility change)

Weekday and/or Weekend Hours based on club needs.

Open or Flexible availability is a plus.

Benefits

BenefitsCompetitive Salary & 401K plan Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)Paid Time Off benefits (Applicable for Full Time Positions)Free Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity Employer