Front Desk Associate

ImageCare Centers; Middletown (NJ); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

401(k)

Paid time off

Descripción de la vacante

ImageCare Radiology is seeking a Full-Time Front Desk Associate for our Middletown office. New hires must attend first-day orientation at our Mount Olive office before reporting to the Middletown location.

Schedule is Monday–Friday, 10:30am–7:00pm with rotating Saturdays. Responsibilities include answering calls, scheduling tests, assisting patients, and verifying insurance information. Prior customer service experience is preferred.

Formación

• 1 year of customer service experience preferred.

Responsabilidades

• Answering incoming and internal phone calls and taking messages.
• Scheduling appointments for specific modalities. Confirmation of patient appointments via phone calls.
• Assisting patients and visitors with directions and answering questions.
• Gathering insurance information, verification and copy of cards, change of address information from patients and/or family members and referral documentation.
• Facilitates patient flow by notifying the provider of patient arrival, being aware of delays and communicating with patients and clinical staff.

Conocimientos

Customer service

Descripción del empleo

At ImageCare Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions!

ImageCare Radiology
is seeking a Full-Time Front Desk Associate in our Middletown office. All new hires are required to attend first-day orientation at our Mount Olive office before reporting to their assigned work location or training site.

SCHEDULE

Monday-Friday, 10:30am - 7:00pm and Rotating Saturdays.

GENERAL DESCRIPTION OF POSITION

Answer incoming and internal telephone calls from patients, physicians, coworkers, drug representatives and general public . Schedule patient appointments for tests with other professionals located in the clinic. Take messages for physicians and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering incoming and internal phone calls and taking messages.
• Scheduling appointments for specific modalities . Confirmation of patient appointments via phone calls.
• Assistingpatients and visitors with directions and answering questions.
• Gathering insurance information, verification and copy of cards, change of address information from patients and/or family members and referral documentation.
• Facilitates patient flow by notifying the provider of patient arrival, being aware of delays and communicating with patients and clinical staff.
• Keeps medical office supplies adequately stocked byanticipatinginventory needs, placing orders and monitoring office equipment.
• Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.
• Must be familiar with company codes, “Red” (requires immediate attention and review and “Green” (approved status) on the RIS scheduler.
• Possessaccuratejudgement, especially handling charges and dealing with patient accounts.
• Versatile and willing to coordinate with andparticipatein, when necessary, all other aspects of our other Business Offices and locations.
• Responsible for collecting payment prior to exams as applicable, keepingan accuratelog of payment andaccuratedaily batch of credit card machines.

Perform any other related duties as required or assigned.

EXPERIENCE

• Customer service: 1 year (Preferred)

BENEFITS

• Health insurance
• Vision insurance
• 401(k)
• Paid time off

ABILITY TO COMMUTE/RELOCATE

• Middletown, NJ: Reliably commute or planning to relocate before starting work (Required)

Flu Vaccination & Proof of MMR Requirement : It is ImageCare's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.

ImageCare Centers provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.