Front Desk Associate

FirstService Residential; Miami (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

FirstService Residential seeks a Front Desk professional in a residential setting in Miami. You will greet residents, screen guests, manage access control, and maintain logs with attention to safety procedures.

Strong communication and bilingual English/Spanish abilities are preferred, with professional conduct and reliable performance emphasized. Responsibilities include monitoring security systems, incident reporting, and collaborating with building staff.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system software/hardware preferred.
• Effective written and verbal communication skills.
• Multilingual abilities desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Greet residents and verify guests and service providers.
• Monitor and operate security controls and maintain logs.
• Front desk and operations duties as needed.
• Prepare incident reports and maintain documents.
• Enforce building policies professionally.
• Handle inquiries with clear communication and professionalism.

Skills

Customer service

Communication

Bilingual (English/Spanish)

Professional demeanor

Emergency awareness

Education

High school diploma or equivalent

College courses in business/hospitality

Tools

Microsoft Word

Microsoft Excel

Information systems literacy

Job description

Description

Job Overview

As a Front Desk, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities

• Expectation that they’ll work front desk and operations.
• Minimum one year of front desk experience, preferable in a residential building
• Familiarity with fire alarm panels
• Basic knowledge of shutting off water to the fire system
• Basic understanding of shutting off water to individual units
• Bilingual (English/Spanish) preferred
• Ability to remain professional and firm when enforcing building policies
• Limited cellphone use while assigned to the front desk
• Computer literacy, including the ability to prepare incident reports using a web browser or Microsoft Word
• Basic Excel knowledge, such as opening files and searching for information
• Dependable and flexible, including the ability to remain on duty if relief is delayed until a arrives
• Dress code is all black until uniforms are purchased by the building
• Stand each time a person comes to the desk

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Schedule

Sun. & Mon. 3pm-11pm, Thurs, Friday & Saturday7am-3pm

What We Offer

Compensation: $18

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.