Front Desk Associate

Genesis Health Clubs; Lawrence (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in health and fitness is seeking a Front Desk Associate to manage daily operations and deliver exceptional customer service. This role involves processing guest check-ins, maintaining a clean and organized front desk, and ensuring member satisfaction. The ideal candidate will be professional, friendly, and able to handle cash transactions while responding to inquiries and complaints effectively. Join a dynamic team where your contributions will enhance the member experience and support club goals. If you are passionate about fitness and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Must hold current CPR certification or obtain within 60 days of start date.
• Experience in cash handling and credit cards is required.

Responsibilities

• Manage day-to-day operations of the Front Desk, ensuring quality customer service.
• Respond to inquiries and maintain professional relationships with members.

Skills

Customer Service

Cash Handling

Communication Skills

Emergency Response

Education

CPR Certification

Job description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

1. Executes procedures as outlined by front desk manual
2. Answer phones, take messages and transfer calls
3. Knowledgeable of Clubs amenities and surroundings
4. Communicates kindly and sincerely using members name
5. Attends all staff and club meetings and events
6. Establish and maintain professional relationships with members and staff
7. Ensures front desk is clean, maintained and organized at all times
8. Ability to respond quickly and appropriately to emergency situations

Expectations:

1. Present a professional demeanor at all times when representing the Genesis Health Clubs
2. Provide input in developing strategies to support club goals and objectives
3. Ability to respond to common inquiries or complaints from members

Job Requirements:

1. Available to work weekends and evenings and holidays
2. Must hold current CPR certification or obtain within 60 days of start date
3. Ability to work well with others
4. Experience in cash handling and credit cards
5. Customer service abilities

Physical Requirements:

1. Ability to stand for long periods of time
2. Ability to lift up to 35 pounds
3. Ability to communicate with guests and other associates, including reading, writing and speaking