Front Desk Associate

Spottswood Companies

Key West (FL)

On-site

USD 32,000 - 46,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical insurance options

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

and more.

Job summary

Spottswood Companies seeks a Front Desk Associate for Hampton Inn Key West. You will assist guests with check-in/check-out and during their stay, manage the reservation system, and handle financial transactions securely.

This role requires excellent communication, teamwork, and a guest-first attitude. You will contribute to a hospitable, customer-focused environment and support property operations.

Qualifications

You love working with people and will go above and beyond for each guest's needs.
You work well with others and enjoy being part of a team.
Excellent oral, written, and interpersonal communication skills.
You are a problem solver and a solution finder to ensure the best experience for guests.

Responsibilities

Assist guests in check-in/check-out and during their stay.
Work with the hotel's electronic reservation system and other computer programs for a seamless workflow.
Handle all financial matters including credit card and cash transactions securely and accurately.
Anticipate guests' needs and maximize the guest experience.
Collaborate with team members to foster a hospitable, customer-focused environment.

Skills

People skills

Team player

Communication skills

Problem solving

Job description

We are pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
Anticipate guests needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

You love working with people and will go above and beyond for each guests needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs,