Front Desk Associate

Genesis Health Clubs; Kansas; Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player in health and fitness is seeking a Front Desk Associate to manage daily operations at their club. This role involves ensuring excellent customer service, processing guest check-ins, and maintaining a welcoming environment for members. The ideal candidate will possess strong communication skills and a professional demeanor, ready to engage with guests and staff alike. If you have a passion for fitness and enjoy working in a dynamic environment, this is the perfect opportunity to contribute to a thriving community while developing your skills in customer service and operations.

Qualifications

• Strong customer service abilities and experience in cash handling.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Manage front desk operations including guest check-ins and member retention.
• Maintain a clean and organized front desk area at all times.

Skills

Customer Service

Cash Handling

Bartending Skills

Communication

Job description

This position will be responsible for the day-to-day operations of the Front Desk including the processing of guest check-ins, member retention, and maintaining quality customer service.

Duties and Responsibilities:

1. Executes procedures as outlined by front desk manual
2. Answer phones, take messages and transfer calls
3. Knowledgeable of Clubs amenities and surroundings
4. Communicates kindly and sincerely using members' names
5. Attends all staff and club meetings and events
6. Establish and maintain professional relationships with members and staff
7. Ensures front desk is clean, maintained, and organized at all times
8. Ability to respond quickly and appropriately to emergency situations
9. Comfortable serving alcohol
10. Willingness to learn bartending skills, if not already knowledgeable

Expectations:

1. Present a professional demeanor at all times when representing the Genesis Health Clubs
2. Provide input in developing strategies to support club goals and objectives
3. Ability to respond to common inquiries or complaints from members

Job Requirements:

1. Available to work weekends, evenings, and holidays
2. Ability to work well with others
3. Experience in cash handling and credit cards
4. Customer service abilities

Physical Requirements:

1. Ability to stand for long periods of time
2. Ability to lift up to 35 pounds
3. Ability to communicate with guests and other associates, including reading, writing, and speaking.