Front Desk Associate

Ignite Fitness Holdings; Danbury (CT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Danbury, CT is seeking a Front Desk Associate to greet members, answer questions, handle payments, and promote the club's benefits. The role requires a high school diploma, at least 6 months of customer service experience in retail or 1 year in fitness, and a flexible rotating schedule.

You will contribute to a clean, welcoming environment and help drive member satisfaction while earning an hourly rate of $17.44 with full-time benefits, including medical, dental, vision, and a

Qualifications

• High School Diploma or equivalent required.
• Six months face-to-face customer service in retail or 1 year fitness experience preferred.
• 18 years old or older and able to lift up to 50 pounds.

Responsibilities

• Welcome and assist members in a warm, professional manner.
• Answer phones promptly and provide accurate information.
• Handle payments and issue receipts, maintain tidy club.
• Promote ongoing promotions and member benefits to drive engagement.
• Maintain a friendly, efficient front desk environment during shifts.

Skills

Customer service

Multi-tasking

Flexible schedule

Retail experience

Fitness industry experience

Education

High School Diploma

High School Diploma or Equivalent

Job description

# Front Desk AssociateSW Danbury - Danbury, CT 06457## OverviewSalary Range$17.44 - $17.44 HourlyPosition TypeFull TimeJob ShiftRotating ScheduleEducation LevelHigh School or EquivalentTravel PercentageNegligibleCategoryCustomer Service## Description**Front Desk Associate**Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.**Essential Duties and Responsibilities**:* Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.* Anticipate member's needs, respond promptly and acknowledge all members* Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.* Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.* Ability to maintain the cleanliness of the club for up to 50% of the shift.* Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.* Hands-on experience in accepting payments from customers and give change and receipts.* Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.* Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way**Minimum Skills*** Ability to manage multiple responsibilities* Solid work ethic with strong decision-making, problem resolution skills* Self-starter who takes initiative with minimal direction and supervision* Comfortable working a flexible rotating schedule* Superior customer service skills, preferably in the fitness industry.* Hard working, enthusiastic and energetic!* **Physical Requirements**: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.**Minimum Qualifications*** 18 years old or older* A High School Diploma or Equivalent required* Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.**Hours *(Initial training hours may vary as well as when the needs of the facility change)**** Discuss your availability with the Hiring Manager and/or notate it on your application.* Weekday and/or Weekend Hours based on club needs.* Open or Flexible availability is a plus.Monday: 4:30 AM - 10:00 AMTuesday: 4:30 AM - 10:00 AMWednesday: 4:30 AM - 10:00 AMThursday: 4:30 AM - 10:00 AMFriday: 4:30 AM - 10:00 AMSaturday: OFFSunday: OFF**Benefits*** Competitive Salary & 401K plan* Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness *(Applicable for Full Time Positions)** Paid Time Off benefits *(Applicable for Full Time Positions)** Free Black Card membership and fun exercise incentives*Planet Fitness is an Equal Opportunity Employer*