Front Desk Associate

Planet Fitness; City of Geneva (NY); Sur place; USD 19 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Competitive Salary & 401K plan

Health benefits for part-time

Paid time off

Free Black Card membership

Résumé du poste

Planet Fitness in Geneva, NY is seeking a friendly Front Desk Associate to welcome members, process transactions, and provide outstanding service. The role emphasizes clear communication, problem solving, and promoting member benefits in a fast-paced retail gym environment.

Ideal candidates are at least 18 with a HS diploma and some customer service experience. Flexible evening hours and weekends are required, with a possibility of continued part-time employment and benefits where applicable.

Qualifications

• Ability to manage multiple responsibilities.
• Strong work ethic with decision-making and problem-solving skills.
• Self-starter who takes initiative with minimal direction.
• Comfortable with a flexible rotating schedule.
• Superior customer service skills, preferably in fitness.
• Energetic and hard-working.

Responsabilités

• Greet and farewell members in a confident, professional manner.
• Anticipate needs and respond promptly to members.
• Handle phone inquiries with clear, accurate information.
• Resolve customer concerns with courteous service.
• Maintain club cleanliness during shifts.
• Assist with payments, give receipts, and handle transactions.
• Promote products and promotions to drive revenue.
• Answer questions about policies clearly and accurately.

Connaissances

Multitasking

Decision making

Proactive attitude

Flexible schedule

Customer service

Energetic

Formation

High School diploma equivalent

Description du poste

Job Details: Job Location: Geneva Hamilton - Geneva, NY, Position Type: Part Time, Education Level: High School or Equivalent, Salary Range: $16.00 - $16.00Hourly, Travel Percentage: Negligible, Job Shift: Fixed Schedule, Job Category: Customer Service, Front Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.

Monday: 6:00 PM - 11:15 PM

Tuesday:

Wednesday:

Thursday: 6:00 PM - 11:15 PM

Friday:

Saturday: 1:00 PM - 7:15 PM

Sunday:

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer