Front Desk Associate

IFH CT OPERATIONS, INC; City of Amsterdam (NY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Competitive Salary

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is hiring a Part Time Front Desk Associate in Amsterdam, NY. Welcome members, handle inquiries, process payments, and promote club benefits while delivering friendly, accurate service in a fast-paced retail setting.

Qualifications include a High School Diploma or Equivalent and 6 months of customer service retail experience. Flexible, energetic individuals with a strong work ethic are encouraged to apply. Health benefits and growth opportunities may apply.

Qualifications

• High school diploma or equivalent required.
• Six months face-to-face customer service in retail required or 1 year fitness experience preferred.
• Cash handling and receipt issuance experience is a plus.

Responsibilities

• Greet and farewell members in a friendly, confident manner.
• Anticipate member needs and respond promptly to inquiries.
• Provide courteous telephone service with accurate information.
• Resolve customer concerns with strong communication and problem-solving.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver accurate service in a fast-paced retail setting.
• Handle payments and give receipts.

Skills

Multitasking

Work ethic

Proactiveness

Flexible schedule

Customer service

Energetic

Education

High School Diploma or Equivalent

Job description

Job DetailsJob Location: Amsterdam - Amsterdam, NY 12010Position Type: Part TimeEducation Level: High School or EquivalentSalary Range: $16.00 - $16.00 HourlyTravel Percentage: NegligibleJob Shift: Fixed ScheduleJob Category: Customer ServiceFront Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Physical Requirements

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer