Front Desk Associate

OTO Development; Chapel Hill (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hotel management is seeking a Front Desk Associate to join their dynamic team. This role involves assisting guests with check-in and check-out procedures while ensuring a seamless experience throughout their stay. You will work with a dedicated team to foster a customer-focused environment, utilizing your excellent communication and problem-solving skills. With a commitment to exceptional service, you will play a key role in enhancing guest satisfaction. This is a fantastic opportunity to be part of a rapidly growing company that values its employees and offers competitive pay and benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Tuition Assistance

Paid Time Off

Holiday Pay

Travel Discounts

Qualifications

• Enjoy working with people and exceed guest expectations.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle financial transactions securely and accurately.
• Collaborate with team members to create a hospitable environment.

Skills

Customer Service

Communication Skills

Problem Solving

Team Collaboration

Tools

Electronic Reservation System

Job description

Open availability required on weekends and holidays, with a pay rate of $15 to $16 an hour based on experience and availability.

Nationally: $13.00 - $16.00

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests with check-in and check-out procedures, as well as throughout their stay
• Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow
• Handle all financial transactions securely, accurately, and with integrity, including credit card and cash payments
• Anticipate guests’ needs and go above and beyond to maximize their experience
• Collaborate with team members to foster a hospitable, approachable, and customer-focused environment

What are the requirements for this position?

• You enjoy working with people and will go above and beyond for each guest’s needs
• You work well with others and enjoy being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are a problem solver and a solution finder, committed to ensuring the best guest experience

Physical Requirements for this Position

This position is physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Travel Requirements

Minimal to no travel outside the property and surrounding area is required.

About OTO

OTO Development (OTO) is one of the fastest-growing hotel management companies in the lodging industry. We develop, own, and operate award-winning select-service hotels across the U.S., partnering with brands like Marriott, Hilton, and Hyatt. Recognized on INC. 5000's list of Fastest Growing Private Companies for six years and certified as a high-trust, high-performance workplace by Great Place to Work Institute in 2018, we invite you to join our team!

We offer competitive pay and benefits, including medical, dental, and vision insurance, 401k with company match, life insurance, tuition assistance, paid time off, holiday pay, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Reports to: General Manager

About the company

Managing over 60 hotels nationwide, OTO Development is recognized for top performance, management excellence, and outstanding customer service across our brands.