Front Desk Associate

OTO Development; Bethesda (MD); On-site; USD 28,000 - 29,000; Full time

Job summary

OTO Development is seeking a Front Desk Associate to provide attentive guest services at our Bethesda-area property. You will handle check-in/check-out, manage reservations, process payments, and strive to exceed guest expectations with a friendly, professional demeanor.

The role emphasizes strong communication, teamwork, and a proactive approach to solving guest needs in a fast-paced hotel environment.

Qualifications

• You love working with people and will go above and beyond for each guest’s needs.
• You work well with others and enjoy being part of a team.
• Excellent oral, written, and interpersonal communication skills.
• You are a problem solver and will find solutions to ensure the best guest experience.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Operate the hotel’s electronic reservation system and other computer programs.
• Handle financial matters including credit card and cash transactions securely and accurately.
• Anticipate guests’ needs to maximize the guest experience.
• Work with the team to foster a hospitable, customer-focused environment.

Skills

Customer service

Teamwork

Communication

Problem solving

Tools

Reservation system

Job description

Front Desk Associate $20.00 - $21.00 per hour

We are pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager

Revised 5/8/26