Front Desk Assistant/Care Coordinator

Nuvia Dental Implant Center; West Bloomfield Charter Township (MI); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

401k with match

Paid training

PTO

Bereavement leave

Parental leave

Employee assistance program

Job summary

Nuvia Dental Implant Center is seeking enthusiastic Care Coordinators to join our expanding team. This role centers on greeting patients, managing appointments, handling billing, and gathering patient feedback to support life-changing dental implant procedures.

With a focus on patient care, you’ll collaborate with clinicians and sales staff while maintaining a welcoming, efficient office environment and contributing to a positive patient experience.

Qualifications

• Strong interpersonal skills.
• Warm and empathetic demeanor.
• Team oriented and sales-focused.
• Results-focused and adaptable.

Responsibilities

• Greet and welcome patients to create a welcoming first impression.
• Schedule and manage appointments to ensure smooth patient flow.
• Handle billing and payments processing.
• Provide general administrative support to the care team.
• Actively gather patient reviews and feedback.
• Collaborate with doctors, assistants, and staff to ensure seamless care.
• Attend daily huddles and participate in team planning.
• Maintain accurate patient records and data entry.
• Support patient financing discussions and treatment plan explanations.
• Ensure the office is prepared for start and close of day.

Skills

Interpersonal skills

Empathetic

Team oriented

Sales oriented

Results-focused

Adaptable

Job description

Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions. With over 45 locations across the country, Nuvia has been featured on major news outlets such as Yahoo Finance, ABC, and CBS. Nuvia's 50,000+ 5-star Google reviews make it an ideal career for any hard working Care Coordinator who enjoys helping patients through a life changing procedure

What Nuvia Offers

Pay: $20-$39 per hour

$20-$24 per hour base

Up to $2,000 monthly bonuses averaging out to roughly $12 per hour

Up to $2,000 Quarterly bonuses averaging out to roughly $4 per hour

What's in it for you?

Patient focused:

Nuvia Care Coordinators are patient focused which provides the rewarding experience of being a part of patients receiving life changing smiles every day

Key to bringing new patients to Nuvia for a life changing smile:

Through driving patient reviews, Care Coordinators have the meaningful opportunity to help future patients find Nuvia.

Compensation:

Nuvia offers competitive base pay. In addition, Nuvia offers our Care Coordinators the unique opportunity to earn both monthly performance bonuses and quarterly bonuses, which when combined give our Care Coordinators the ability to earn an additional 32K/year beyond their base pay.

Benefits Package:

Nuvia offers comprehensive health, dental, vision, life insurance, short and long-term disability, 401k with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program.

Role Overview

The Care Coordinator is patient focused and dedicated to ensuring patients have a seamless experience while in the office. Care Coordinator responsibilities involve greeting patients, managing appointments, handling various administrative tasks, and actively gathering patient feedback through reviews.

Responsibilities

• Live company core values
• Greet and welcome patients
• Cultivate a positive and welcoming environment
• Communicate well with other team members to provide seamless patient care
• Manage appointments and scheduling
• Handle billing and payment processing
• Provide general administrative support
• Actively gather patient reviews
• Build strong patient relationships
• Attend daily huddles
• Collaborate with the team to achieve shared goals

Qualifications

• Strong interpersonal skills
• Warm and empathetic
• Team oriented
• Sales-oriented
• Results-Focused
• Adaptable

A Day In The Life

• Morning Routine: Prepare the office for the day, ensuring everything is clean, organized, and stocked. Attend the morning huddle to discuss the day's schedule, priorities, and any urgent matters. Review the Schedule: Check the day's appointments and prepare for any special requests or concerns.
• Patient Interactions: Greet each patient with a warm smile and a friendly demeanor, setting the tone for a positive experience. Efficiently schedule and reschedule appointments, ensuring optimal patient flow.
• Handling Billing and Payments: Process payments, answer billing questions, and address any concerns. Provide Administrative Support: Assist with various administrative tasks, such as filing, scanning, and data entry.
• Patient Engagement: Proactively seek patient feedback and encourage them to share their experiences online. Connect with patients on a personal level, addressing their needs and concerns. Provide clear and concise information about treatment plans, procedures, and financing options.
• Team Collaboration: Participate in daily huddles to discuss team goals, challenges, and successes. Work closely with other team members, such as doctors, dental assistants, and sales consultants.
• End-of-Day Tasks: Reflect on the day's activities and identify any areas for improvement. Review the schedule for the following day and ensure all necessary preparations are made. Make sure the office is ready for patients the next day, turn off lights and equipment and secure the office.