Front Desk Agent - Soho House Chicago

Soho House via Caterer.com; Chicago (IL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House in Chicago is seeking a Front Desk Agent to greet members and hotel guests, process check-ins and handle concierge duties across rooms, dining, spa and facilities. The role requires strong hospitality instincts, multi-tasking, and a calm, professional demeanor in a fast-paced environment.

Ideal candidates have at least 1 year in a guest-facing role, excellent communication, and flexibility to work nights, weekends, and holidays.

Qualifications

• At least 1 year of similar role or customer service / facing role.
• Ability to multitask, handle high-volume phone lines, and respond professionally (in person).
• Familiarity with OpenTable, Salesforce, Google Sheets and Opera.

Responsibilities

• Be the primary point of contact for members, guests and staff with a warm welcome and top-notch service.
• Perform concierge duties: book cars, show tickets, restaurant and spa reservations.
• Answer emails and inquiries via digital portals and print documents for guests.
• Inform departments of hours, restrictions and workflow changes daily.
• Handle accounting inquiries: folios, disputes, billing, receipts, refunds; manage walkouts and lost cards securely.
• Discuss amenities, room types, rates and availability to upsell and enhance guest experience.
• Coordinate valet and luggage storage with bell staff or butler.
• Participate in daily shift briefings.

Skills

Customer service

Multitasking

Communication skills

Problem solving

Detail oriented

Flexible schedule

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

The role…

At Soho House, the Front Desk Agent , assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.

A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.

Main Duties

• Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
• Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
• Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
• Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
• Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
• Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
• Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
• Team player with general phone etiquette and participate in Daily Shift briefings.

Required Skills/Qualifications

• At least 1 year of similar role or customer service / facing role
• Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
• Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day’s + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training’s and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

$24.50—$24.50 USD