Front Desk Agent (Part Time) - Embassy Suites by Hilton Milpitas Silicon Valley

Hilton; Milpitas (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to enhance guest experiences at its Milpitas location. This role is perfect for those passionate about customer service and teamwork. As a Front Desk Agent, you will assist guests with check-in and check-out processes, provide valuable information about hotel services and local attractions, and ensure exceptional service delivery. With a commitment to integrity and teamwork, this position offers a chance to be part of a dynamic team dedicated to creating memorable experiences for every guest. Join this forward-thinking company and contribute to its legacy of hospitality excellence!

Benefits

Front Office Upselling Incentive Program

Qualifications

• 3+ years of customer service experience is highly desired.
• Ability to effectively communicate in English is essential.

Responsibilities

• Assist in checking in and checking out guests.
• Respond to guest inquiries in a timely and friendly manner.
• Provide accurate information about hotel services and local attractions.

Skills

Customer Service

Effective Communication in English

Adaptability

Tools

OnQ PM System

Job description

Embassy Suites by Hilton Milpitas Silicon Valley is looking for its next Front Desk Agent! If you are passionate about customer service and working with people, this is the perfect opportunity to join the team. We have 267 guest rooms, 14 meeting rooms and 19,000 square feet of event space.

The ideal candidate for this role will possess:

• At least three (3) years of customer service experience is highly desired
• A flexible schedule is needed
• Ability to effectively communicate in English
• Experience with OnQ PM System for Front Desk is a plus

Hourly Rate: The hourly rate for this role is $20.25 and is based on applicable and specialized experience and location.

What will I be doing?

As a Front Desk Agent, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Other Compensation

Front Office Upselling Incentive Program – Commission based program based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue can include; room type upgrades, early check-in fee, late check out fees and late cancellation fees.

#LI-BM1