Front Desk Agent (Part-time)

HEI Hotels; Reston (VA); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Free lunch

Free parking

Monthly town halls

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels is seeking a part-time Front Desk Agent at The Westin Reston Heights in Reston, VA. You will greet guests, check them in/out, handle payments, and provide accurate information about outlets and local attractions.

The role requires strong customer service, basic computer and cash-handling skills, and the ability to stay composed during busy periods. Hotel experience is preferred and professional communication is essential.

Qualifications

• Hotel experience preferred.
• Ability to perform moderately complex math with accuracy using a calculator.
• Ability to deal effectively with internal and external customers with tact and diplomacy.
• Ability to stand and move throughout the front office and perform essential duties.
• Ability to input information accurately using a moderately complex computer system.
• Ability to recognize signs of emergency situations and respond appropriately.
• Strong verbal and written communication skills.

Responsibilities

• Greet guests with a friendly, professional welcome and assist with arrival and departure.
• Complete registration using the computer system and verify guest information, rates, and payment methods.
• Process payments, balance a house bank, and handle vouchers or travelers checks.
• Answer phones promptly and relay messages to guests.
• Close accounts at checkout and address guest concerns to ensure satisfaction.
• Maintain calm during busy periods and emergencies, following procedures.

Skills

Hotel experience

Customer service

Communication skills

Cash handling

Computer input

Emergency awareness

Team collaboration

Verbal and written communication

Tools

Calculator

Job description

## Front Desk Agent (Part-time)Applyremote type: On-Sitelocations: Westin Reston - Reston, VAtime type: Part timeposted on: Posted Todayjob requisition id: JR117079**About Us**Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication. Our goal is treat each and every associate like family. We offer free lunch, free parking and monthly town halls to show each associate how much we care and how thankful we are for their hard work. We focus on growth and development so that you are able to build your career in hospitality. Apply today to learn more about joining our team!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $18.00 - $18.00 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Assist guests with arrival and departure from hotel, while providing positive guests experiences.### ## **Essential Duties and Responsibilities*** Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.* Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.* Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Hotel experience preferred.* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.* Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.* Ability to access and accurately input information using a moderately complex computer system.* Ability to observe and detect signs of emergency situations.* Ability to establish and maintain effective working relationships with associates, customers and patrons.* Effective verbal and written communication skills.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.