Front Desk Agent (Overnight Corporate Support)

Kw Property Management And Consulting; Florida; Hybrid; USD 23.419 - 27.552; Vollzeit

Zusammenfassung

Kw Property Management And Consulting in New York is looking for a Front Desk Agent for overnight corporate support. This key role is essential for providing exceptional customer service to residents and guests alike.

The ideal candidate should have a high school diploma, strong interpersonal skills, and a background in hospitality. Responsibilities include greeting guests and monitoring premises for security. Additionally, candidates must be flexible with work hours, as scheduling may change based on business needs.

Qualifikationen

• Minimum six months related experience and/or training.
• Must demonstrate organizational skills and excellent interpersonal skills.
• Bi-lingual English/Spanish may be required at some locations.

Aufgaben

• Greet all guests maintaining high-quality customer service.
• Monitor and authorize entrance and departure of persons to maintain security.
• Coordinate with office staff to update unit owner information.

Kenntnisse

Strong work ethic

Oral and written communication

Ausbildung

High school diploma or GED; some college preferred

Associates or better in Hospitality and Resort Management

Jobbeschreibung

Front Desk Agent (Overnight Corporate Support)

• Pay or shift range: $17 USD to $20 USD.

Description

The Front Desk Corporate Support team member (For Overnight Shifts) will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties and Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check‑in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Work Environment

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace.

Physical Demands

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

Travel

This position will require travel between multiple locations.

Required Education and Experience

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Bi‑lingual English/Spanish may be required at some locations.
• Previous work experience in the hospitality industry or hospitality degree program highly preferred.
• Must have a valid FL. Driver’s License.
• Must be able to work the Overnight Shift (Typically 11 pm to 7:30 am).

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills

• Strong work ethic
• Oral and written communication

Behaviors

• Team player – Works well as a member of a group.

Education

Preferred: Associates or better in Hospitality and Resort Management. Bachelors or better in Hospitality and Resort Management.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.