Front Desk Agent/Night Audit

General Hotels Corporation; Lafayette (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Earned Wage Access (On-Demand Pay)

Company Paid Life Insurance

Company Paid Telemedicine

Supplemental Life Insurance

Generous Time Off Package

Employee Assistance Program

Perks through Benefit Hub

Company Paid Employee Assistance

Job summary

General Hotels Corporation is seeking a friendly, professional Front Desk Agent to be the face of the hotel, delivering memorable guest experiences from check-in to check-out. Night availability is required.

You will help guests with local attractions, resolve concerns, and greet guests with a smile to contribute to a positive overall experience. Join a team that values hospitality excellence and provides support across departments.

Qualifications

• Previous customer service experience required.
• Previous hotel or hospitality experience preferred, but not required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and phone skills.
• Strong attention to detail and accuracy.
• Ability to work flexible schedules, including weekends and holidays.
• Reliable attendance and strong work ethic.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Handle guest concerns professionally and work toward positive resolutions.
• Maintain accurate guest information and room assignments.
• Provide information regarding hotel amenities, services, and local attractions.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean, organized, and guest-ready front desk environment.
• Follow company policies, brand standards, and operational procedures.
• Support overall hotel operations as needed.

Skills

Customer service

Hotel hospitality

Communication

Professional appearance

Multitasking

Organizational skills

Basic computer skills

Attention to detail

Flexible schedule

Attendance reliability

Job description

General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out.
This position requires availability during the night.
We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing service that keeps guests coming back. Whether you're helping a guest find local attractions, resolving a concern, or simply greeting someone with a smile, you'll have a direct impact on the overall guest experience.

What You'll Do

• Welcome guests with a friendly and professional attitude
• Complete guest check-ins and check-outs efficiently and accurately
• Answer phone calls, emails, and guest inquiries promptly
• Assist guests with reservations, room requests, and special accommodations
• Process guest payments and maintain accurate billing records
• Handle guest concerns professionally and work toward positive resolutions
• Maintain accurate guest information and room assignments
• Provide information regarding hotel amenities, services, and local attractions
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
• Maintain a clean, organized, and guest-ready front desk environment
• Follow company policies, brand standards, and operational procedures
• Support overall hotel operations as needed

What You'll Bring

• Previous customer service experience required
• Previous hotel or hospitality experience preferred, but not required
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving abilities
• Basic computer proficiency and phone skills
• Strong attention to detail and accuracy
• Ability to work flexible schedules, including weekends and holidays
• Reliable attendance and strong work ethic

Why You'll Love It Here

At General Hotels Corporation, we believe hospitality is about creating experiences that make guests feel welcome, comfortable, and valued. When you join GHC, you become part of a company that has been committed to hospitality excellence since 1962.

We invest in our people, support professional growth, and create opportunities for team members to build rewarding careers in hospitality. You'll work alongside leaders who value teamwork, accountability, and exceptional guest service.

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with Company Match
• Earned Wage Access ('On-Demand Pay')
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

The hotelis managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.