Front Desk Agent: Mountain Hospitality & Ski Pass Perks

Hyatt Hotels Corporation; Stowe (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Heath Benefits - after 30 days!

Winter- Ski Pass to Stowe Mountain Res

Summer- Golf Membership to Stowe CC

Complimentary and discounted stays at 

Onsite Fitness Membership

Employee discounts at the Spa & R餐

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Agent for The Lodge at Spruce Peak in Stowe, Vermont. You will greet guests, manage check-in/check-out, and promote hotel services with a focus on exceptional service.

Responsibilities include handling guest inquiries, processing payments, and providing information to ensure a seamless experience. This role emphasizes a friendly, efficient approach and contributes to memorable guest stays in a premium mountain resort setting.

Qualifications

• High school diploma or equivalent required, college degree preferred
• Prior hotel or hospitality experience preferred
• Technical proficiency (basic computer applications)
• Customer service experience required
• Strong organizational and time management discipline
• Solid judgment and ability to resolve conflicts effectively
• Ability to adapt to changing guest needs

Responsibilities

• Front Desk Agents handle the guest registration process and communicate hotel services and promotions
• Provide friendly, efficient registration and information to guests, employees, and visitors
• Process forms of payment and respond to guest inquiries

Skills

Customer service

Technical proficiency

Time management

Conflict resolution

Education

High school diploma or equivalent

Job description

Hyatt Hotels Corporation is seeking a Front Desk Agent for The Lodge at Spruce Peak in Stowe, Vermont. You will greet guests, manage check-in/check-out, and promote hotel services with a focus on exceptional service.

Responsibilities include handling guest inquiries, processing payments, and providing information to ensure a seamless experience. This role emphasizes a friendly, efficient approach and contributes to memorable guest stays in a premium mountain resort setting.