Front Desk Agent | Inn at Bellefield

Hyde Park Residence Inn; Town of Hyde Park (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

8 Paid holidays

2 Complimentary night hotel stays per

2 Complimentary night hotel stays per

Job summary

Inn at Bellefield, part of Shaner Hotels, seeks a Front Desk/Guest Service Associate to warmly welcome guests, manage check-ins and check-outs, and handle payments in accordance with hotel standards. You will generate daily reports and collaborate with Housekeeping to resolve room status discrepancies.

A strong customer-service background and basic computer skills are essential. The role emphasizes friendly, professional guest interactions, knowledge of local attractions, and a willingness to

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; hotel experience preferred.
• Ability to communicate effectively with guests, management and colleagues.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out and cashiering; handle payments per hotel requirements.
• Process all payments according to established policies.
• Generate, print, and distribute daily reports to designated departments.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide information and services to guests or visitors in a friendly, professional manner.

Skills

Customer service

Communication

Computer skills

Bilingual English/Spanish

Knowledge of local attractions

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Health insurance
• Paid time off
• 8 Paid holidays
• 2 Complimentary night hotel stays per year at any Shaner Hotel property (based on availability)

About the Team

Shaner Hotels has an exceptional opportunity at the Inn at Bellefield in the heart of New York's scenic Hudson River Valley. Located directly across from the renowned Culinary Institute of America, this unique property offers guests an inspiring blend of culinary culture, modern comfort, and timeless Hudson Valley charm.

The 137-suite hotel features spacious accommodations with fully equipped kitchens, comfortable living areas, and thoughtful amenities designed for both extended stays and leisure getaways. Guests can enjoy a distinctive culinary and social experience on property, including a welcoming lounge, outdoor patio with a cozy firepit, and an extensive fitness center.

For meetings, celebrations, and special events, the Inn at Bellefield offers a flexible, multi-purpose gathering space designed to seamlessly accommodate a variety of corporate and social occasions. Its convenient location - less than 90 minutes from New York City - makes it an ideal destination for weekend escapes, business travel, and unforgettable experiences for both domestic and international guests.

If you're passionate about hospitality and creating memorable guest experiences, Inn at Bellefield offers an extraordinary opportunity to grow your career with Shaner Hotels. Join a team dedicated to excellence, innovation, and delivering exceptional service in one of New York's most beautiful destinations.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 236835
• Posting Date 09/24/2026, 12:50 AM
• Locations 25 Old Vineyard Pl, Hyde Park, NY, 12538, US (On-site)
• Job Schedule Full time
• Full Time or Part Time Full-Time/Part-Time