Front Desk Agent (Full-Time)

Island Hospitality Management; Palo Alto (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

HSA & FSA plans

Dependent care FSA

Identity Theft Protection Insurance

Transit & parking benefits

Pet Insurance

Paid Sick and Vacation Time

Employee Assistance Program

Wellness Subscriptions

Family Leave

401(k) Retirement plan with matching

Job summary

Island Hospitality in Palo Alto is seeking an upbeat Full-time Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors. The role requires professionalism and outstanding communication in a fast-paced setting with flexible scheduling including weekends and holidays.

The position emphasizes guest service, reliability, and teamwork. Training and development opportunities are provided within Island Hospitality's programs and benefits.

Qualifications

• Check-in/Check-out hotel guests.
• Process payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Responsibilities

• Owns front desk operations and ensures smooth guest services.
• Be a reference point for guests and vendors with professional communication.
• Maintain professionalism and courtesy in a fast-paced environment.

Skills

Communication skills

Guest service

Problem solving

Team player

Stress management

Job description

Description

Our team is looking to add an upbeat Full-time Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position requires flexible scheduling availability including weekends and holidays.

Requirements

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musical, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.