Front Desk Agent - (Days-Evenings) Worldmark Tropicana Resort

Travel + Leisure Co.; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flex spending accounts

Life and accident coverage

Disability insurance

Volunteer time off

401k with employer match

Identity theft protection

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Las Vegas to welcome guests, assist with registrations, and provide information about the resort and local attractions. You will handle cash and card transactions, issue keys, and help with reservations in a fast-paced environment.

The role emphasizes friendly service, smooth check-in/check-out, and accurate folio management. A professional appearance and strong English communication are essential.

Qualifications

• Professional appearance and a positive attitude.
• Strong English reading/writing skills.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly and assist from registration to checkout.
• Provide information about the resort and local area attractions.
• Issue unit keys and quote room rates; reserve and confirm reservations.
• Process cash and credit card transactions per established procedures.
• Balance cash receipts and perform bucket checks.
• Respond to guest inquiries and concerns promptly and thoroughly.
• Complete all check-out procedures and ensure correct charges in guest folios.

Skills

Professional appearance

English literacy

Problem solving

Cash handling

Multitasking

Attention to detail

Computer skills

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. The shift for this position will vary - some days, mids and evenings.

How You'll Make an Impact:

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring:

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.