Front Desk Agent (Curator)

Cavallopoint; Sausalito (CA); On-site; Full time

Job summary

An established industry player is seeking a Front Desk Agent to provide exceptional service in a luxury lodge setting. This role involves registering guests, managing check-ins and check-outs, and ensuring an organized and welcoming environment. The ideal candidate will possess excellent communication skills and a friendly demeanor, thriving in a fast-paced atmosphere. Join a team dedicated to creating memorable experiences in a stunning location, where your contributions will enhance guest satisfaction and operational excellence. If you are enthusiastic, organized, and passionate about hospitality, this opportunity is perfect for you!

Benefits

Generous Paid Time Off program

Health Insurance Options

Company-matching 401k Retirement Option

Job training

Promotion from within

Employee discounts on dining and hotel stays

Free parking

Qualifications

• High school diploma or equivalent experience is required.
• Must possess excellent communication skills and be organized.

Responsibilities

• Register guests and perform cashiering functions during their stay.
• Maintain guest registration files and conduct daily verification.
• Ensure a clean work area and assist in guest check-outs.

Skills

Excellent communication skills

Organizational skills

Customer service skills

Ability to multi-task

Education

High School diploma or equivalent

Tools

Property management system

Job description

Front Desk Agent (Curator) (Sausalito, CA)

ESSENTIAL JOB FUNCTIONS:

• Registers guests into the hotel upon arrival following prescribed check in procedures, ensuring proper registration procedures are maintained.
• Performs cashiering functions for guests during their stay and at check out.
• Is accountable for accuracy of all cash and credit transactions performed during their shift. Responsible for reconciling accounts and cashing out at close of shift. Personally responsible for security of assigned cash band at all times.
• Checks guests out of the hotel upon departure accurately following prescribed check out procedures.
• Maintains an alpha order file of arriving guest registration cards.
• Maintains an in-house/guest registration card file (the bucket) with guests correctly filed under the designated room number.
• Conducts a daily guest registration verification process (the bucket check).
• Addresses guests by name at every opportunity.
• Must understand and implement the reservation process for both social and group guests and be conversant with the reservation system, as well as the entire property management system.
• Must know all aspects of the hotel: guest room types, sizes, locations, views, rates, other room attributes, available packages, and sales information like meeting room names.
• Maintains a clean and orderly work area. Ensures that necessary supplies are available before beginning work.
• Must at all times be friendly and courteous to guests, management, and fellow employees.
• Must pass on information necessary to the next shift and receive information from the prior shift to follow through with work to be done.
• In the morning, to prepare for the day, expected arrivals must be audited, grouped, pre-blocked when necessary, pre-registered when possible, in a way that maximizes other departments' labor.
• Print necessary reports and distribute to the appropriate departments.
• Monitor guest check-outs who have not left by check out time, review and resolve discrepancies, and communicate with housekeeping constantly.
• Choose vacant turndown rooms for possible walk-ins at night.
• Must work well under pressure.
• Must be knowledgeable of technology, and competent in understanding different systems necessary for the job.

ADDITIONAL RESPONSIBILITIES:

• Follow all fire and safety procedures and regulations as outlined in the employee handbook.
• Must conduct self in a professional manner at all times and adhere to the employee handbook grooming policies.
• Awareness of our desire to be the greenest hotel on the planet, and a total dedication to being ecologically sensitive.
• Remains focused, alert, and attentive at all times on the job, restricting use of any cell phone or other devices that limit focus.

MINIMUM REQUIREMENTS:

• High School diploma or equivalent acceptable experience.
• Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsibilities of this position.
• Must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact.
• Ability to write, read, count, and file alphabetically and numerically with precision.
• Ability to stand for lengthy periods of time.
• Must be able to see, hear, and speak clearly and maintain proper etiquette.

ABOUT OUR BENEFITS:

Here are some of the benefits available to qualifying employees:

• Generous Paid Time Off program
• Health Insurance Options
• Company-matching 401k Retirement Option
• Job training
• Promotion from within
• Employee discounts on dining and hotel stays
• Free parking

Cavallo Point is a San Francisco Bay area luxury lodge in one of America's most popular national parks, offering unique historic and contemporary lodging options. The award-winning Healing Arts Center & Spa offers innovative spa treatments in a serene setting. Murray Circle Restaurant is one of Northern California's top culinary destinations.

Pay rate is $26.46 per hour plus commissions. This is a non-management, full-time position.