Front Desk Agent- Comfort Inn & Suites

Merete Hotel Management; Springfield (OR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Career Advancement

Paid Time Off

Health Benefits

Travel Discounts

Job summary

Merete is seeking a Front Desk Agent to warmly check guests in and out, register room assignments, issue keys, and handle messages and guest accounts at Comfort Suites Springfield in Springfield, Oregon.

You will answer phones, process reservations, keep records up to date, coordinate with other departments, and maintain security of keys. Customer service experience and reliable attendance are essential.

Qualifications

• Customer service experience is required.
• Prior cash handling experience is preferred.
• Experience working with computers and keyboards.
• Must pass criminal background check.

Responsibilities

• Register guests to the proper accommodations upon arrival.
• Make, change, or cancel guest’s reservations at their request.
• Accommodate guest with any problems or requests they have.
• Update information in the computer system as needed.
• Communicate with other departments to fulfill guest needs.
• Answer telephones.
• Maintain keys in secure areas.

Skills

Customer service

Cash handling

Computer skills

Job description

Job DetailsJob Location: Comfort Suites Springfield - Springfield, OR 97477Education Level: NoneJob Shift: AnyJob Category: Front Desk Hospitality

Benefits

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts

At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.

Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

FRONT DESK AGENT

SUMMARY

Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.

ESSENTIAL FUNCTIONS

• Register guests to the proper accommodations upon arrival.
• Make, change, or cancel guest’s reservations at their request.
• Accommodate guest with any problems or requests they have.
• Update information in the computer system as needed.
• Communicate with other departments to fulfill guest needs.
• Answer telephones.
• Maintain keys in secure areas.
• Attend all mandatory meetings.
• May be required to drive Shuttle Van if applicable.
• Report all unsafe conditions immediately.
• Keep work area neat and organized.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Consistently at work and on time, follows instructions and accepts feedback.
• Complete other duties as assigned by supervisor to include cross training.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

PHYSICAL DESCRIPTION

• Constantly standing at the Front Desk on tile or carpet.
• Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
• Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

WORKING CONDITIONS

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Must adhere to the Hotel’s safety standards and procedures. Exposed to computer printer noise, and telephone noise.

SUCCESS FACTORS

• Effectively and accurately check guests in and out.
• Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.
• Follow all safety procedures.
• Ensure kind and courteous behavior towards coworkers.
• Communicate effectively both written and verbal with the public and other team members.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.

Qualifications

• Customer service experience necessary.
• Prior cash handling experience preferred.
• Experience working with computers and operating keyboards.
• Must pass criminal background check.